Role Description The Vice President Operations is a full-time, remote role responsible for overseeing and optimizing day-to-day operational activities across the firm’s consulting and advisory engagements. This person will design and implement operational processes, ensure client delivery is efficient and consistent, and manage resource allocation across projects. The role involves monitoring performance metrics, overseeing budgets and P&L for operational initiatives, and driving continuous improvement in service quality and internal workflows.
The Vice President
Operations will collaborate closely with senior leadership to support strategic planning, manage cross-functional projects, and maintain strong client relationships. This role also includes mentoring team members, ensuring compliance with internal policies, and contributing to operational best practices that support scalable growth.
Qualifications
Strong Operations Management experience with a focus on building, optimizing, and scaling processes in professional services or consulting environments.
Proven P&L Management capabilities, including budget development, financial oversight, and performance monitoring for operational functions.
Demonstrated Customer Service orientation, with a track record of maintaining high client satisfaction and managing complex stakeholder expectations.
Expertise in Strategic Planning and Project Management, including setting operational priorities, leading cross-functional initiatives, and delivering projects on time and within scope.
Experience in fintech, financial services, or digital start-ups is highly beneficial, along with familiarity with go-to-market or digital transformation initiatives.