About ESO
ESO is a software and data company. We believe that data, used with discipline and purpose, help organizations make better decisions and achieve better results. We work alongside our customers as a partner, and we hold ourselves to a high standard for how data are gathered, governed, and put to use.
Position summary
The Vice President will lead ESO strategy for building evidence, measuring performance, and demonstrating results. This executive will set the research agenda, define how performance is measured, and make sure the outcomes we deliver are clear, credible, and tied to business and customer value.
The ideal candidate is a proven leader who pairs analytical rigor with sound business judgment and can turn findings into decisions that teams across the company can act on.
Key responsibilities
Research
- Build and lead a multiyear research agenda aligned with ESO strategy and priorities.
- Design and oversee studies and analyses with strong methodology, data governance, and ethical standards.
- Establish research partnerships with academic institutions, industry groups, and other external organizations.
- Lead publication and thought leadership strategy, including whitepapers, conference presentations, and executive briefings.
Performance
- Define the metrics, benchmarks, and standards ESO and its customers use to evaluate performance.
- Build reporting and review practices that give leaders a clear, accurate view of what is working and what is not.
- Identify gaps in data quality, measurement, and reporting, and lead efforts to close them.
- Partner with product, analytics, and operations teams to turn performance insights into practical improvements.
Outcomes
- Lead return on investment (ROI) and value realization studies that show measurable results for customers.
- Translate research and performance findings into product direction, customer value, and business strategy.
- Support sales and growth efforts with evidence, case studies, and presentations to customer leadership.
- Represent ESO externally through industry engagement, speaking, and advisory roles.
Leadership and collaboration
- Build and scale the research, performance, and outcomes function, including hiring and developing direct reports.
- Partner with executive leadership and cross-functional teams to advance an integrated ESO data and research strategy.
Required qualifications
- Bachelor degree in a relevant field; advanced degree preferred.
- 10 or more years of progressive experience, including at least five years leading research, performance measurement, analytics, or outcomes work.
- Demonstrated research record, such as published work, study design and execution, or funded research.
- Experience defining metrics and building performance and reporting frameworks at an organizational level.
- Proven ability to translate data and findings into business decisions and measurable results.
- Strong written and verbal communication skills, including the ability to engage executives, technical teams, customers, and external partners.
- Ability to work collaboratively in a fast-paced technology environment.
About ESO
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.
All offers are contingent upon a successful background check.
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.
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Bachelor's degree in relevant field; 10+ years progressive experience including 5+ years leading research, performance measurement, analytics, or outcomes; demonstrated research record; experience defining metrics and building performance frameworks; strong communication skills.
Key Responsibilities
- leading research agenda
- defining performance metrics
- translating findings into decisions
Job Details
- Category: Business Operations
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About ESO
A software and data company improving community health and safety through data-driven insights. — Industry: Information Technology