Fusion Risk Management is a fast-growing, innovative company committed to fostering a supportive, inclusive environment and recognized by the Chicago Tribune and Built in Chicago for its culture!
Fusion is a leading provider of cloud-based software solutions for operational resilience, encompassing risk management, third-party risk management, information technology and security risk, business continuity and disaster recovery, and crisis and incident management. Recognized by Gartner, Forrester, Deloitte, and more, we seek to build a more resilient world by empowering organizations to make data-driven decisions and helping them achieve greater overall resilience.
Our flagship product, The Fusion Framework® System™, delivered on the Salesforce Lightning Platform, provides companies a North Star for operational resilience. Fusion serves mid-size organizations to Fortune 50 companies across various verticals including financial services, manufacturing, energy and utilities, retail, pharmaceuticals, and education.
We are looking to add talented individuals to our team who are passionate about our vision to build a resilient world together and inspired by the challenge of solving key business problems. We seek can-do people who fit the culture, align with our core values, and prioritize continued personal and professional development. If this sounds like you, read on!
Core Values
Our values are at the center of our company. They are the core ethics and principles that help define our personality as an organization and help give us focus and purpose. They are overarching, building blocks of our culture and can always be used as a consistent reference point our company-wide ethics.
- Trust: Earn teammates’ trust and assume positive intent; act with integrity; respect diversity of thought, skills, and background
- Passion: Make a difference; don’t wait until you’re asked or instructed; maintain a bias to action and impact
- Collaboration: Think systematically and see your role within the bigger picture; be accountable for your part of team success; put your teammates in a position to thrive
- Customer Centricity: Demonstrate a solid commitment to customer success by providing positive and consistent customer experiences (exhibiting professionalism, patience, respect, and knowledge); Proactively engage our customer community, seek customer feedback – be open to listening – and actively incorporate the voice of the customer into daily activities
- Growth: Strive for excellence; embrace change; prioritize continuous improvement
The Role
Fusion Risk Management is seeking a hands-on technical executive to serve as Vice President, Technical Architecture & AI Transformation. Reporting to the Chief Customer Officer (CCO), this role leads Fusion's Technical Architecture practice while personally building and directing the development of AI tooling used by Professional Services.
This is a dual-mandate leadership role. On the AI side, the Vice President writes code and ships production AI tooling directly, working alongside a full-stack engineer and architecture team members dedicated to that work. On the architecture side, this leader manages and mentors Fusion's technical architects, establishes practice standards, supports complex customer engagements, and serves as the senior technical authority for enterprise and regulated customers.
As Fusion evolves into a multi-platform company - built on Salesforce today and expanding to ServiceNow - this leader will bring deep architectural expertise in at least one of these platforms, with Salesforce preferred, and develop sufficient depth in the other to lead architects effectively and engage credibly with prospective customers' enterprise architecture and security teams.
Responsibilities
Technical Architecture Leadership
- Lead and mentor the Technical Architecture team, setting technical standards, operating practices, and direction for the function.
- Serve as Fusion's senior technical escalation point and architectural authority for enterprise and regulated customers.
- Own hiring, promotion, compensation, performance management, and career development for the Technical Architecture practice.
- Build the team's capability on a second enterprise platform as Fusion expands to ServiceNow alongside its Salesforce foundation.
- Own the evaluation and modernization of core delivery infrastructure, architecture standards, and technical tooling.
- Participate in deal-scoping governance before delivery commitments are made, helping ensure proposed solutions are technically sound, secure, and deliverable.
AI Tooling & Delivery Transformation
- Personally build production AI tooling used internally by Professional Services while directing development work performed by a dedicated full-stack engineer and participating architecture team members.
- Define the technical architecture, development standards, and roadmap for AI-enabled delivery tooling that improves the quality, consistency, and efficiency of Professional Services work.
- Establish the guardrails, security controls, and operating model required to use AI safely against live customer environments and sensitive enterprise data.
- Drive adoption across Professional Services through structured rollout, enablement, training, feedback loops, and continuous improvement.
- Evaluate emerging AI and LLM capabilities for practical application within Fusion's delivery model and translate promising capabilities into production-ready tools.
Presales Support
- Support the Sales team in prospect and customer engagements by answering technical questions about Fusion, solution architecture, integrations, security, and the underlying platform ecosystem.
- Engage credibly with enterprise architecture, security, and technical stakeholders during complex sales cycles, particularly for large and regulated organizations.
- Partner with Sales and Professional Services leadership to identify technical risks, dependencies, and delivery considerations before commitments are finalized.
Knowledge, Skills, and Abilities
Technical Architecture & Platform Expertise
- Deep architectural expertise in Salesforce or ServiceNow, with Salesforce strongly preferred; ability and willingness to build credible architectural depth in the second platform.
- For Salesforce-focused candidates, strong command of Apex, Lightning Web Components (LWC), Flow, integrations, security, data architecture, and enterprise platform design patterns.
- Experience operating at or above a Senior Solutions Architect level, with the technical standing to mentor architects and set direction for a team performing complex solution-design work.
- Strong understanding of enterprise integrations, APIs, identity and access management, data security, deployment patterns, and architecture considerations in regulated customer environments.
- Relevant platform architecture certifications desired.
AI Engineering & Delivery Transformation
- Demonstrated experience building and shipping production AI- or LLM-based tooling, with the ability to contribute directly to code rather than solely manage AI initiatives.
- Practical understanding of LLM application architecture, prompt and context design, model/tool integration, evaluation, observability, and production deployment considerations.
- Experience defining guardrails and controls for AI systems operating with customer data or against live customer environments.
- Ability to identify high-value delivery workflows for automation and translate them into secure, maintainable tools that teams will adopt.
- Agile development methodology expertise desired.
Leadership & Customer Engagement
- Experience managing technical teams, including hiring, compensation, promotion, performance management, coaching, and career development.
- Demonstrated experience serving as a customer-facing technical authority for large, complex, and regulated enterprises.
- Strong communication and executive presence, with the ability to translate complex technical concepts for customer, commercial, and executive audiences.
- Strong technical project management and cross-functional collaboration skills across Professional Services, Sales, Product, Engineering, Security, and Customer teams.
- Business acumen to balance customer requirements, product strategy, delivery realities, and long-term platform direction while clearly communicating the value of the Fusion Framework System.
Qualifications (Education and Experience)
- Significant progressive experience in enterprise solution architecture, technical consulting, professional services, or a comparable customer-facing technical function.
- Demonstrated leadership of architects or senior technical resources responsible for designing and delivering complex enterprise solutions.
- Hands-on software development experience sufficient to build, review, and ship production AI tooling in partnership with engineering resources.
- Experience with Salesforce architecture strongly preferred; ServiceNow architecture experience is also highly relevant, particularly for candidates able to develop depth across both ecosystems.
- Experience supporting enterprise presales, technical discovery, solution scoping, and architecture/security discussions with sophisticated customer stakeholders.
- Relevant Salesforce, ServiceNow, cloud, security, or enterprise architecture certifications preferred.
Compensation & Benefits
The annual base salary for this position is $200,000. This role is also eligible for bonus potential. Fusion offers a comprehensive benefits package including medical, dental, vision, and a 401(k) plan.
Disclaimers:
Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
Significant progressive experience in enterprise solution architecture and technical consulting; demonstrated leadership of architects; hands-on software development for AI tooling; deep Salesforce or ServiceNow expertise; experience supporting enterprise presales.
Key Responsibilities
- leading technical architecture
- building AI tooling
- supporting presales
Skills & Tools
Salesforce, ServiceNow, Apex, Lightning Web Components, Flow
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 200,000 – 200,000 / year
- Languages: English
Benefits
- Retirement plan
About Fusion Risk Management
A leading provider of cloud-based software solutions for operational resilience, empowering organizations to make data-driven decisions. — Industry: Information Technology