Who We Are:
- At OPENLANE we make wholesale easy so our customers can be more successful.
- We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
- We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
- And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
- Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
- Relentless Curiosity. We seek to understand and improve our customers’ experience.
- Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
- Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
We’re Looking For:
- A Vendor Relations Coordinator who will provide exceptional service to our recovery vendors, navigate complex situations, and build strong partner relationships.
- This high-impact role acts as a vital bridge between client teams and recovery partners, manages queue transactions, performs vendor audits, and drives a positive experience in a high-volume, fast-paced environment.
You Are:
- Solution-Oriented. You regularly handle unique and complex situations with a positive, constructive approach.
- Detail-Driven. You conduct thorough vendor audits to ensure alignment with company standards and maintain high quality.
- Collaborative. You communicate effectively across teams, act as a bridge between client groups and vendors, and foster a supportive environment.
- Adaptable & Resilient. You maintain patience, assertiveness, and composure in a fast-paced setting while adapting smoothly to new assignments.
You Bring:
- Core Knowledge
- Internal queue systems and transaction management protocols.
- Vendor auditing processes and quality assurance standards.
- Foundational understanding of automotive titles, remarketing, skip tracing, repossessions, collections, or auto auctions.
- Functional Expertise
- Dispute resolution, complaint handling, and customer retention methodologies.
- High-volume written and verbal communication techniques.
- Cross-functional liaison skills between internal client teams and external vendors.
- Technical Expertise
- Proficiency with computers and Microsoft Office products, specifically Excel and Outlook.
- Familiarity with internal queue systems and transactional software.
You Own:
- Vendor Operations & Queue Management
- Monitor and process all account transactions within internal queue systems.
- Serve as a direct liaison between client teams and recovery vendors to resolve operational inquiries.
- Quality Assurance & Auditing
- Perform audits on recovery vendors to ensure they meet established standards.
- Drive positivity and constructive solutions in vendor interactions.
- Team Operations & Adaptability
- Train and assist the Vendor Relations Manager in answering operational questions from coordinators.
- Adapt positively to new tasks, assignments, and evolving business needs.
You Drive:
- Execution: Consistent queue processing, timely completion of vendor audits, and efficient communication across channels.
- Results: Strong recovery vendor relationships, high customer service ratings, and compliant operations across client accounts.
Who You Will Work With:
- Reporting to the Vendor Relations Manager, this role will collaborate with recovery vendors, client teams, operations staff, and peer coordinators on a daily basis.
Where You Work:
-