Veeva Vault CTMS Consultant/Admin
Full-Time / Direct-Hire REMOTE / Work From Home
We are seeking an experienced Veeva Vault Clinical CTMS Consultant/Admin, CTMS Integration & Data Support Engineer responsible for providing Tier 2/3 technical support, administration, integration, data management, and reporting capabilities across Veeva Vault Clinical (CTMS/eTMF) and connected enterprise platforms. The role will support CTMS integrations, external partner user conversion, CTMS APIs/integrations, Vault Loader operations, data governance, and cross-platform analytics.
Skills / Experience
8+ years of experience in Veeva Vault Clinical / CTMS technical support, administration, configuration, or integration
5+ years of experience working with Veeva Vault Clinical, including CTMS and/or eTMF
Strong experience with CTMS integrations, APIs, and external partner system integrations
Strong experience with Veeva Vault administration, security, DACs, permission sets, and user administration
Experience with Vault Loader, bulk data operations, VQL and SQL for data querying, analysis, and troubleshooting
Hands-on experience with Veeva Data Dictionary and data governance
Strong experience troubleshooting Tier 2/3 production issues in Veeva Vault Clinical
Experience with external partner user conversion and user/data migration activities
Experience developing and supporting reports, dashboards, and analytics
Experience integrating Veeva data with enterprise platforms such as Databricks, Tableau, Oracle BI, and data lakes
Experience with AWS services, including AWS Glue, IAM, and RDS (preferred)
Strong Python and SQL skills for data processing, integration, and automation
Ability to analyze complex integration and data issues across multiple platforms
Job / Role Description
Provide Tier 2/3 technical support for Veeva Vault Clinical and CTMS; Support CTMS integrations and external partner integrations
Manage external partner user conversion and onboarding-related technical activities; Design, troubleshoot, and maintain Veeva APIs and CTMS integrations
Perform Vault administration, including users, roles, security, DACs, permission sets, and access management
Execute and support Vault Loader activities for bulk data operations and migrations; Maintain and support the Veeva Data Dictionary and associated data governance processes
Troubleshoot data synchronization, integration failures, and data-quality issues; Develop and maintain SQL/VQL queries, reports, dashboards, and analytics
Support integration of Veeva data with Databricks, Tableau, Oracle BI, RDS, and enterprise data lakes; Leverage AWS Glue, Python, SQL, and other technologies for data integration and automation
Collaborate with clinical, business, data management, and technology stakeholders; Document technical solutions, root-cause analysis, support procedures, and integration processes
Proactively identify opportunities to improve platform stability, data quality, automation, and operational efficiency; Communicate effectively with internal and customer stakeholders
Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps; Provides regular updates, proactive and due diligent to carry out responsibilities
Secondary Skills / Good to have
Understanding of pharmaceutical/biopharmaceutical clinical development processes; Familiarity with GxP-regulated environments and applicable compliance expectations
Experience with Agile and/or Waterfall project management methodologies; Experience with Jira, Azure DevOps, ServiceNow, SharePoint, or similar project collaboration tools
Strong PowerPoint and Excel skills for leadership reporting and project analysis; Experience working in large, matrixed, global organizations
Change management and stakeholder engagement experience; Experience managing vendor or third-party dependencies is a plus
What Success Looks Like / Expected Outcome
Stable and reliable CTMS/Veeva Vault operations with minimal business disruption; Timely resolution of Tier 2/3 incidents and reduction of recurring production issues
Successful delivery and support of CTMS and external partner integrations; Accurate and efficient external partner user conversions and Vault Loader activities
High-quality, governed, and consistent Veeva/CTMS data across integrated platforms; Improved reliability and performance of APIs and data integrations
Timely delivery of reports, dashboards, and cross-platform analytics; Increased automation and reduced manual operational activities through AWS/Python/SQL solutions
Strong collaboration with business, clinical, data, and technology stakeholders; Compliance with applicable GxP, security, data governance, and operational processes