VDOT ITD Tolling is seeking an Azure Cloud Engineer to join the Eng and Ops team. The role includes engineering, application support, and rotational help‑desk support within the Tolling group. Includes API Gateways, AVD, App Insights, & Office 365.
Primary Responsibilities
Cloud Operations and Engineering
- Maintain and implement cloud resources in theTolling Azure environment.
- Ensure compliance with Virginia governmentpolicies regarding security, IAM, network controls, and cost governance.
- Maintain and improve infrastructuredocumentation, naming conventions, tagging standards, and cloud governanceartifacts.
- Assist with access reviews, role assignments,and least‑privilege IAM evaluations.
- Manage vendor‑required updates and ensurecompatibility.
- Implement fault‑tolerant and highly available Azure solutions.
Monitoring, Troubleshooting, and Diagnostics
- Monitor Azure services and application workloadsto ensure uptime and availability.
- Troubleshoot issues related to connectivity,access, security, application performance, and service degradation.
- Perform diagnostic deep‑dives using logs,metrics, traces, Azure Monitor, and Log Analytics.
- Analyze and tune system/application performance.
Operational Support
- Participate in daily/weekly operational cycles including pattern monitoring, incident reviews, and maintenance readiness checks.
- Triage production issues, ensure timelyresolution, and document root‑cause findings.
- Execute and support off‑hours work as needed.
- Define change requests, detailed implementationplans, and roll‑back procedures.
Technical Development and Compliance
- Understand end‑to‑end data flows across tollingsystems, roadways data, financial transactions, and reporting tools.
- Support optimization of integrations and datamovement.
- Apply PCI or other regulatory compliancerequirements when evaluating system behavior and logging patterns.
- Manage key vaults, passwords, certificates, andsecure credential storage.
Collaboration and Communication
- Work directly with architects, engineers,managers, and cross‑functional teams to use Azure services effectively.
- Provide best‑practice guidance related to SaaS,PaaS, and IaaS.
- Communicate clearly in written and verbal formwith internal and external stakeholders.
- Support multiple concurrent projects of complextechnical scope.
Qualifications
- Minimum 3 years of experience with MicrosoftAzure services.
- Minimum 3 years experience supporting VDOT /E‑ZPass Virginia tolling applications, infrastructure, and cloud workloads, including hands-on diagnostic work with transaction flows, roadway sensor data ingestion, and tolling application performance tuning.
- Bachelor’s degree in computer science,information systems, or equivalent experience.
- Demonstrated ability to communicate requirementsand design concepts clearly.
- Experience working in Windows environments.
- Implementing Rubrik backup & recovery forAzure IaaS/PaaS, including policy sets, snapshot lifecycle tuning, and DRvalidation.
- Experience with Office 365 services andadministering Single Sign‑On (SSO) including Entra ID.
- Experience administering SecretServer privileged access vaults including credential rotation, vault workflow troubleshooting, and integration with Azure workloads.
- Solid scripting experience (PowerShell and/orPython).
- Ability to create network and system topologydocumentation.
•Experience with Azure Virtual Desktops.
•Office 365 services and Power Apps.
•Azure certification (preferred).
Special Instructions
- Position requires a fingerprint‑based backgroundcheck.
- Continued education is expected at the contractor’s own expense to stay current with VDOT technologies.
Requirements
Skill
Required / Desired
Amount
of Experience
Microsoft Azure administration/engineering
Required
3
Years
Required
3
Years
Microsoft Windows environments (2019+)
Required
5
Years
Required
5
Years
Server infrastructure, protocols, firewalls, certificates, load balancers
Required
2
Years
Required
2
Years
Support of VDOT / E-ZPass Virginia tolling applications, infrastructure, and cloud workloads
Required
3
Years
Required
3
Years
Networking, server administration (Windows/Linux), databases, cloud environments
Required
2
Years
Required
2
Years
Implementing Rubrik backup & recovery for Azure IaaS/PaaS
Required
2
Years
Required
2
Years
Scripting with PowerShell/Python
Required
2
Years
Required
2
Years
Continuous integration tools (Azure DevOps, Jenkins, Git, TFS)
Desired
1
Years
Desired
1
Years
Administration of SecretServer privileged access vaults.
Required
2
Years
Required
2
Years
Office 365 and Power Apps platforms
Required
1
Years
Required
1
Years
Infrastructure as Code (Terraform or equivalent)
Desired
1
Years
Desired
1
Years
Containerization (Docker, Kubernetes)
Desired
1
Years
Desired
1
Years
Experience with PCI or similar compliance frameworks
Required
1
Years
Required
1
Years
Key Vault, secrets and certificate management
Desired
1
Years
Desired
1
Years
Single Sign On and identity administration (Entra ID)
Required
1
Years
Required
1
Years
Azure certification (AZ 104, AZ 305, or similar)
Desired
1
Years
Desired
1
Years
Experience with enterprise governance models
Required
1
Years
Required
1
Years
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