Position Title: UX Researcher
Location: Remote (In the U.S)
Other Considerations: U.S. Citizen or Permanent Resident (Required)
POSITION SUMMARY
We are seeking a UX Researcher to join our team supporting VA.gov Platform. In this role you will plan, conduct, and synthesize research to understand how engineering and product teams use VA.gov Platform products and services. This role helps Platform understand the needs, behaviors, pain points, and satisfaction of its users so that product strategy, roadmaps, and investment decisions are grounded in evidence.
This is an excellent opportunity for someone who is passionate about working closely with Product Managers, Engineers, Designers, Analytics, Platform Support, and government stakeholders. The researcher combines qualitative research, survey data, product analytics, support data, and other signals to identify opportunities and recommend priorities. In the role you will own the Platform's quarterly user satisfaction survey and tracks changes in user sentiment and experience over time.
RESPONSIBILITIES
Plan and conduct research to understand how teams building product on VA.gov and other internal users interact with VA.gov Platform products, services, tools, and processes
Conduct user interviews, usability studies, contextual inquiry, workflow analysis, and other qualitative research methods
Study the end-to-end developer experience, including how teams discover, adopt, use, troubleshoot, and receive support for Platform capabilities
Identify unmet needs, recurring pain points, barriers to adoption, and opportunities to improve Platform products and services
Evaluate existing Platform capabilities as well as proposed improvements and new products
Develop research plans, discussion guides, research questions, recruitment criteria, and study materials
Synthesize research findings into clear insights and actionable recommendations
Own the design, administration, analysis, and reporting of the VA.gov Platform quarterly user satisfaction survey
Maintain a consistent measurement framework that enables Platform to track satisfaction and sentiment over time
Evaluate satisfaction across Platform products, services, and key aspects of the user experience
Analyze survey results by relevant user groups, products, services, or experience areas to identify meaningful trends
QUALIFICATIONS
Ability to obtain and maintain a Public Trust clearance
Bachelors Degree
5+ years’ experience as a UX Researcher
Experience conducting user experience research for digital products, software platforms, developer tools, or enterprise technology
Strong experience with qualitative research methods including interviews, usability testing, contextual inquiry, and thematic analysis
Experience designing, administering, and analyzing user satisfaction surveys
Experience synthesizing qualitative and quantitative data into actionable product recommendations
Ability to identify patterns and insights across large amounts of user feedback
Experience translating research findings into recommendations that inform product strategy and prioritization
Strong understanding of human-centered design and user-centered product development
Experience collaborating closely with Product Managers, Designers, Engineers, and other technical stakeholders
Strong written, verbal, facilitation, and presentation skills
Ability to communicate research findings effectively to both technical and non-technical audiences
Experience managing multiple research efforts and stakeholder needs simultaneously
WORKING CONDITIONS
Standard Business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting.
PAY RANGE
The base salary range for this position is $110,000 to $140,000 annually, depending on geographic work location, relevant experience, skills, education, internal equity, security clearance, and contract requirements. Geographic salary ranges are determined in accordance with the company's compensation practices and represent a good-faith estimate of the compensation for this position at the time of posting.
BENEFITS
Sprezzatura offers a comprehensive and flexible benefit package to include:
Medical, Dental, and Vision
Health Saving Account (when enrolled in eligible plan) with Company contribution
Company paid Life, Accidental Death, Short-term & Long-term Disability
Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
Voluntary Medical & Dependent Care Flexible Spending Accounts
Accrued Paid Time Off & Company Paid Holidays
401(k) Retirement Plan with Company match
WORK AUTHORIZATION
Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S.
Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity—turning ambitious ideas into real-world outcomes. No buzzwords. Just impact.
EEO STATEMENT
Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.
This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.