JOB OVERVIEW
Plan A Technologies is looking for an experienced UX Designerto help evolve a live casino table-management platform. You will design the on-table dealer experience: the touchscreen Dealer Display and Dealer Antenna interface that dealers use in real time to run player sessions, process buy-ins, fills, credits, and chip transactions, and manage seats and tips at the table. This is high-stakes, transaction-heavy enterprise software operating in a regulated gaming environment, where clarity, speed, and error prevention directly affect the accuracy of every transaction on the floor.
The ideal candidate is comfortable designing for purpose-built hardware and complex operational workflows rather than typical consumer web apps, and enjoys the challenge of making dense, money-critical interactions feel simple and glanceable for a dealer working at pace. You will play a pivotal role in both new capability design and the modernization of an established product.
Please note:you must have at least 5+ years of UX design experience, specifically in enterprise or operational software environments, to be considered for this role.
JOB RESPONSIBILITY
User & domain research: Work with dealers, pit supervisors, and casino operations stakeholders to understand real table workflows, edge cases, and pain points; translate findings into actionable design decisions.
Design for real-time, transactional workflows: Design flows for buy-in, change, credit, fill, transfer, redemption, issue-token, and tip transactions where accuracy, confirmation, and error recovery are critical.
Design for glanceability and speed: Create layouts that a dealer can read and act on at a glance during live play, prioritizing legibility, clear state, and low cognitive load on a compact on-table touchscreen.
Handle complex state and player models: Design interactions across rated, known, and anonymous players; seat and position management; and independent vs. shared bets, keeping the interface coherent as state changes.
Error prevention & recovery: Design confirmation, validation, and mismatch/variance flows (e.g., scan-and-verify chip counts) that catch mistakes before they become transaction errors and guide the dealer to correct them.
Wireframes, mockups & prototypes: Produce wireframes, mockups, and interactive prototypes that clearly communicate flows and behavior to product and engineering.
Cross-functional collaboration: Partner closely with product managers, engineers, and QA to ship user-centered solutions that are technically feasible on the target hardware.
Usability testing: Plan and run usability tests, ideally in realistic table conditions, and iterate designs based on dealer feedback and observed behavior.
Information architecture: Organize menus, position tiles, and transaction screens so navigation and information flow are intuitive under time pressure.
Design system & consistency: Contribute to and maintain a design system so patterns stay consistent across the Dealer Display, Dealer Antenna, and related reporting screens.
Modernization of legacy screens: Help refresh and rationalize existing screens and interactions as the product evolves, improving usability while respecting established dealer muscle memory.
Accessibility & readability: Ensure designs meet appropriate accessibility and readability standards for varied lighting, viewing angles, and on-floor conditions.
EXPERIENCE
Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or a related field is preferred.
5–10 years of UX design experience, specifically in enterprise or operational software environments.
Experience designing for complex, transactional, or data-dense workflows where accuracy and error prevention matter (e.g., POS, financial, logistics, industrial, kiosk, or other operational systems).
Experience designing for touchscreens, embedded devices, or purpose-built hardware is strongly preferred; casino, gaming, or regulated-industry experience is a plus.
Comfort working on both new capability design and the modernization of an established/legacy product.
A strong portfolio showcasing a range of UX projects, highlighting problem-solving skills and design thinking processes.
Expertise in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.
Proficiency in user research methods including interviews, contextual inquiry/observation, and usability testing.
Familiarity with agile development methodologies.
Knowledge of HTML, CSS, and JavaScript is a plus.
Excellent verbal and written English communication skills, with the ability to articulate design decisions and collaborate effectively with team members.
Excellent teamwork skills and the ability to maintain a positive work attitude.
Great attention to detail.
Initiative and drive to do great things.
ABOUT THE COMPANY/BENEFITS
Plan A Technologies is an American software development and technology advisory firm that brings top-tier engineering talent to clients around the world. Our software engineers tackle custom product development projects, staff augmentation, major integrations and upgrades, and much more. The team is far more hands-on than the giant outsourcing shops, but still big enough to handle major enterprise clients.
Read more about us here:www.PlanAtechnologies.com .
Location: Work From Home 100% of the time, or come in to one of our global offices. Up to you.
Great colleagues and an upbeat work environment:You'll join an excellent team of supportive engineers and project managers who work hard but don't ever compete with each other.
Benefits: Vacation, Brand New Laptop, and More: You’ll get a generous vacation schedule, and other goodies.
If this sounds like you, we'd love to hear from you!
Originally posted on