UX Designer
100% Remote but must be located in MA, NH, ME, or RI
Experience - 12+ years
UX Designer
About the Role
Eastern Bank is looking for a technically fluent Senior UX Designer with deep roots in regulated industries and a strong financial services background. You'll be working to modernize the bank s digital channels and reimagine what digital banking looks like in the future. You will span across different platforms to ensure our digital experiences are best-in-class and adhere to our design standards. This is a contract role with high potential for full-time conversion for the right candidate.
What You'll Do
Lead UX strategy and execution across multiple, complex, multi-stakeholder financial products
Work fluidly in Figma from early wireframes through high-fidelity specs and design systems
Design and prototype within Salesforce ecosystems
Partner closely with engineering and product to ensure designs are technically grounded and feasible
Navigate regulatory and compliance requirements (e.g. accessibility mandates, audit trails, data disclosure) as first-class design constraints
Plan and execute unmoderated and moderated research studies via UserTesting.com, and synthesize findings into actionable design direction
Own the design system end-to-end governance, component architecture, versioning, documentation, and adoption across product teams
Leverage Figma MAKE, Claude Code, and Claude Design to accelerate prototyping, generate UI variations, and explore interaction patterns at speed
Keep an eye towards what s next new tools and advancements in the UX space
What We're Looking For
Experience
12+ years of UX design experience, with a portfolio that demonstrates progression in complexity and ownership
Demonstrated experience in financial services, fintech, banking, insurance, or a similarly regulated domain
Hands-on experience designing within or alongside Salesforce products (Sales Cloud, Service Cloud, Financial Services Cloud, or similar)
Technical Fluency
Expert-level Figma skills - components, auto-layout, variables, prototyping, and dev handoff
Experience using Claude Code and Claude Design
Able to read and interpret code (HTML/CSS at minimum); experience collaborating on design systems implemented in React or similar frameworks is a plus
Proficient with UserTesting.com building test plans, recruiting via the panel, and deriving insights from session data
Familiarity with API-driven UIs, data-heavy dashboards, and complex form flows
Experience with Salesforce is a huge plus.
Domain Knowledge
Understanding of financial products, workflows, and terminology (e.g. account management, transactions, compliance reporting, advisory flows)
Experience designing under legal, risk, & regulatory constraints
Sensitivity to the trust, risk, and transparency requirements unique to financial/banking UX
Ways of Working
Experience working in Agile/SCRUM teams
Balancing self-motivation and being reactive to the team
Strong communication skills you can present rationale to compliance, engineering, and executive audiences
A systems thinker who sweats interaction details without losing sight of the bigger picture
Leave the ego at the door you will be part of a team and the team come first
Lunch-pail UX sometimes you just have to get it done and out the door, perfect comes later.
Nice to Have
Experience with data visualization for financial reporting or analytics
Background in enterprise SaaS or B2B product design
Familiarity with accessibility auditing tools and assistive technology testing
Prior experience in banking, wealth management, insurance, or fintech