Senior Content Designer, Pharmacy Benefit Services (PBS)
Remote role
Compensation: $40 - $45 per hour
ABOUT THE ROLE
We're reimagining the product development life cycle and the role content design plays as an extension of content systems. As a Senior Content Designer, you'll help shape the future of AI-enabled member experiences across Pharmacy Benefit Services (PBS) and pharmacy-focused digital products. This role combines content strategy, systems thinking, and emerging AI practices to create personalized, scalable solutions that help members understand and manage their pharmacy benefits. You'll get hands-on experience building content systems, skills, and capabilities that bring content design into an AI-enabled future. You will work closely with product designers and cross-functional teams to simplify complex healthcare concepts, ensure accessibility and compliance, and contribute to scalable content systems. This is an opportunity to define content structures and taxonomies, evolve content for AI-powered and conversational experiences, and make a meaningful impact on member engagement and understanding.
WHAT YOU'LL DO
Own content design for pharmacy benefit and digital pharmacy experiences
Partner closely with product designers to shape pharmacy and benefits workflows from concept through delivery
Develop and implement content strategy, ensuring messaging consistency across the member journey
Simplify complex pharmacy and healthcare concepts into accessible, plain language content
Ensure content meets accessibility, health literacy, and compliance requirements
Partner with cross-functional teams from concept through launch, using customer insights and research to shape and improve experiences
Apply content standards, design system guidance, and messaging frameworks for consistent experiences across products and channels
Contribute to content governance, reusable patterns, and scalable content components
Define content structures, taxonomies, and metadata strategies to enable reuse, personalization, and scalability
Evolve content systems for AI-powered and conversational experiences while maintaining clarity, accuracy, compliance, and user trust
Define and refine content patterns, conversational experiences, prompts, and guidance for AI-enabled member experiences
Leverage AI tools to accelerate content creation, research synthesis, and workflow efficiency
Evaluate and experiment with emerging AI capabilities, sharing learnings and recommendations with the broader design team
Identify opportunities to streamline content creation through AI-enabled workflows across pharmacy experiences
WHAT YOU BRING
5+ years of experience in content design or UX writing for mobile and web applications
Portfolio demonstrating content strategy, problem-solving, and digital experience improvement
Experience with AI tools (e.g., Copilot, Claude, Cursor) and interest in emerging technologies
Ability to simplify complex healthcare or pharmacy concepts into accessible, compliant language
Strong collaboration and stakeholder management skills
Experience building and applying content systems, standards, and reusable patterns
Comfortable working in ambiguous environments and managing multiple initiatives
Healthcare, pharmacy, PBM, or regulated industry experience preferred
Systems thinking, adaptability, and curiosity about evolving content technologies
WHAT'S IN IT FOR YOU
Competitive medical, dental, and vision insurance
Health Savings Account and Dependent Care FSA options
Supplemental coverage plans to fit your needs
401(k) plan with company match, fully vested after eligibility
Paid time off and sick time
Paid company holidays (subject to hour requirements and completion of new-hire period)
Employee Assistance Program with virtual counseling, financial and legal services, life coaching, and more
Equal Opportunity Employer: Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement, if any, or other law.
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