Description

The Branch Operations Manager oversees plumbing field operations, technician performance, service quality, and operational strategy. The role coordinates with dispatch and executive management to support safe, code-compliant work and customer service.

ESSENTIAL RESPONSIBILITIES
Field Operations and Service Quality

·         Oversee, coach, and maintain a high-performing team of plumbing technicians and laborers.

·         Support dispatch in assigning technicians to jobs based on location and skill set.

·         Visit job sites regularly for quality control, coaching, and training.

·         Provide technical support to field technicians and laborers; review work orders for code compliance and quality.

·         Serve as a primary connection between office staff and field personnel and address technical questions.

Operations and Growth

·         Work with executive management on operational strategy, performance, and goals.

·         Visit clients and customers to maintain relationships and identify new opportunities.

·         Develop new relationships and advise executive management about growth opportunities.

·         Identify and improve inefficient processes and procedures and address operational risks.

MINIMUM QUALIFICATIONS

·         Experience leading plumbing field operations and supporting technicians on residential, multifamily, or commercial work.

·         Working knowledge of plumbing installation, service, applicable codes, and quality standards.

·         Ability to travel among job sites and maintain a driving record acceptable under company policy.

PREFERRED QUALIFICATIONS

·         Experience with dispatch coordination, field training, customer relationships, and process improvement.

SUPERVISORY RESPONSIBILITIES

Directly oversees plumbing technicians and laborers and supports their coaching, performance, and work quality.

Requirements

KNOWLEDGE, SKILLS & ABILITIES

·         Strong technical troubleshooting and judgment in plumbing service and installation.

·         Ability to plan field work, coordinate with dispatch, and communicate with office staff, technicians, customers, and leadership.

·         Ability to identify quality, safety, and process concerns and follow through on corrective action.

TRAVEL, PHYSICAL DEMANDS & WORK ENVIRONMENT

·         Travel: Regular travel to job sites and customer locations.

·         Physical demands: Field visits may require walking, standing, climbing, bending, and observing work in progress.

·         Work environment: Office, customer properties, and active residential or commercial job sites; exposure to outdoor heat, tools, equipment, and construction conditions.

Experience leading plumbing field operations; knowledge of plumbing installation, service, codes, and quality standards; ability to travel among job sites and maintain acceptable driving record.

Key Responsibilities

• overseeing technicians
• coordinating dispatch
• visiting job sites

Job Details

• Category: Skilled Trades - Construction
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Utah, United States
• Salary: USD 85,000 – 85,000 / year
• Languages: English

About Delta Mechanical

A plumbing company managing field operations and service quality. — Industry: Construction