User Support Technician

User Support Technician Department: Technologies Employment Type: Full Time Location: Orlando Description At FINFROCK, our technology supports the teams that build real-world projects every day. As a User Support Technician, you’ll play a key role in keeping employees connected, productive, and supported in the office and out at the jobsite. FINFROCK offers a stable, team-oriented culture where your skills are valued, your impact is visible, and you have opportunities to grow alongside an industry-leading design builder. Duties & Responsibilities • Display professional and courteous customer service skills to our internal customer – FINFROCK and FINFROCK Technologies employees. • Assist, troubleshoot, and resolve user support requests using Ivanti Heat (IT Ticketing System) pertaining to all client endpoint devices, mobile devices, and printers. • Build, configure, and deploy computers to employees as needed. • Configure and deploy tablets and laptops. • Deploy Android and IOS handheld devices. • Assist with servicing network and camera devices. • Assist with Cat 6 network cabling. • Inspect print devices weekly, clean as needed, and maintain supplies. • Check out a FINFROCK company vehicle and travel to job sites and remote offices when needed, including our South Florida Manufacturing Facility on occasion (as a backup to our primary person). Qualifications Required: • You have an AS degree or higher in a related IT discipline and 5 years desktop/helpdesk experience • You have administrator level knowledge/experience with Microsoft Windows 10 operating system. • We custom build our Design PCs - You must be experienced with the assembly and configuration of computers from parts. • You can configure Android/Apple devices for corporate use. • You have experience with printer management including supplies, applications, minor part replacement (rollers, etc…), and you can maintain a support level relationship with print vendors. • You must be able to climb and work on ladders. • You must be able to lift and carry items up to 50 lbs. • You must be able to work outdoors, in high places via a Hi-Reach vehicle, to service Wi‑Fi network and IP camera devices. • You must have a clean driving record and be able to travel to remote offices and job sites. Preferred Skills and Certifications: • Microsoft 365 Certified: Modern Desktop Administrator Associate • CompTIA A+ Certification • You have experience with Microsoft Teams, Office/O365, and Ivanti Heat (IT Ticketing system) • Proficient at making Ethernet patch cables • You have installation and support experience with: Dassault Systemes Solidworks, Structureworks, Primavera (Oracle) P6, Salmon Technologies, Speclink, and MS Office or similar programs. Benefits • 401K Plan – Typically we match 100% of Employee contributions up to 15% of your base salary so you can relax and retire one day. • 100% employer-paid health insurance for employee and contribution toward “family” coverage • Life insurance • Short-term and long-term disability insurance • Generous paid time off program #J-18808-Ljbffr