Required Skills
Amazon Connect
Amazon Lex
AWS Lambda
AWS Pinpoint or End User Message
Amazon DynamoDB
Nice-to-Have / Preferred Skills
Service design experience with a strong developer background
Quick learning ability
Experience with AWS Customer Engagement tools , especially:
Amazon Connect
Amazon Lex
Experience configuring Amazon Connect contact flows
Experience building reports in Amazon Connect
Experience integrating Amazon Connect IVR with external platforms using:
APIs
AWS Lambda
DynamoDB
S3
Hands-on experience with multiple AWS services
Experience with at least two AWS AI services
Strong scripting skills
Experience implementing AWS environments using Infrastructure as Code (IaC)
Automation-focused mindset
AWS certification is a plus
Key Responsibilities The candidate will be responsible for developing and integrating AWS cloud-based customer engagement and IVR solutions .
Amazon Connect
Configure and maintain Amazon Connect environments.
Design and configure contact flows .
Develop IVR solutions.
Build reports and dashboards related to customer interactions.
Integrate Amazon Connect with external applications and platforms.
AWS Integration
Develop serverless solutions using AWS Lambda .
Integrate Amazon Connect with DynamoDB, S3 and other AWS services .
Develop API-based integrations.
Implement automated workflows across AWS services.
Amazon Lex / AI
Develop and integrate conversational interfaces using Amazon Lex .
Work with multiple AWS AI services.
Integrate AI capabilities into customer engagement and IVR solutions.
Automation & Development
Develop scripts to automate AWS environments and operational processes.
Implement AWS infrastructure using Infrastructure as Code .
Troubleshoot integration and application issues.
Follow AWS best practices for security, scalability and reliability.
Ideal Candidate Profile
Look for candidates with a strong combination of:
Amazon Connect + Amazon Lex + Lambda + DynamoDB + AWS IVR + API Integration + S3 + AWS AI Services + IaC/Automation