Imagine360 is seeking a Upland Advocate to join the team! Upland Advocacy is changing the cost of medical care for those who need it most. We are a healthcare financial support company that helps insured and uninsured employees find free care, negotiate discounts, and navigate collections and payments. Working through the lens of a patient, we are giving the American workforce broader access to affordable care and more control over its financial future.
The Upland Advocate works on behalf of employers to help employees reduce their medical bills. Advocates work one-on-one with each employee to navigate complex financial assistance programs, negotiate with providers, research discounted care options, and provide steady support throughout the payment and collections process. Advocates leverage expertise in healthcare billing, consumer protection laws, and financial assistance programs to provide compassionate service to employees, regardless of insurance status or ability to pay.
Position Location: 100% remote
Responsibilities include but are not limited to:
- Assist employees by completing, submitting, and tracking financial assistance applications
- Manage ongoing case load of employees in need of medical bill reduction
- Track each case to completion, managing key deadlines and deliverables
- Research free or low-cost providers in each employee's service area
- Develop expertise in navigating financial assistance policies in specific markets and providers
- Serve as a liaison between employee and provider throughout the financial assistance process
- Negotiate cash price discounts for employees who do not qualify for financial assistance
- Negotiate case agreements and payment plans for existing medical bills
- Support individuals in collections by validating their obligations and providing education on their rights
- Maintain Upland's quality standards by meticulously documenting all communication and progress in Upland's case management system
- Provide exceptional customer service to each employee and provider representative, maintaining Upland's high-touch, concierge model
- Apply independent critical thinking and acumen to provide innovative solutions to each employee issue that arises
- Build strong rapport with employees, providers, and internal counterparts
- Build sustainable relationships and trust with employees in a high touch advocacy model, providing white glove treatment
- Apply strong knowledge of HIPAA regulations
- Perform other duties as assigned by management
Required Experience/Education:
- High School or GED
- Bachelor's Degree
- College degree or equivalent combination of college and work experience.
- 3-5 years of experience healthcare, preferably with experience in customer / member experience and/or patient navigation
Skills and Abilities:
- Native proficiency in Spanish preferred
- Proficiency in Microsoft Outlook, Microsoft Word, Excel and internet navigation
- Experience in billing, insurance, healthcare or legal environments
What can Imagine360 offer you?
- Multiple Health plan options
- Company paid employee premiums for disability and life insurance
- Parental Leave Policy
- 20 days PTO to start / 10 Paid Holidays
- Tuition reimbursement
- 401k Company contribution
- Company paid Short & Long term Disability plus Life Insurance
- Professional development initiatives / continuous learning opportunities
- Opportunities to participate in and support the company's diversity and inclusion initiatives
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Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.
Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
**RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**
Requires high school diploma/GED and 3–5 years of healthcare experience, preferably in customer or member experience or patient navigation. Billing, insurance, healthcare, or legal experience required; bachelor's degree preferred.
Key Responsibilities
- managing caseloads
- researching providers
- negotiating discounts
Skills & Tools
Microsoft Outlook, Microsoft Word, Microsoft Excel
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 55,000 – 63,000 / year
- Languages: English, Spanish
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
- Generous parental leave
About Elap Services
A healthcare financial support company helping employers and employees reduce medical costs and navigate care. — Industry: Healthcare