Position Title: UC Server Engineer with Cisco CUCM
Duration: 12+ Months Contract
Client Location: Remote
Job Details:
About the Role We're looking for a UC Server Engineer to provide hands-on engineering support for the installation, maintenance, and lifecycle management of servers underpinning our Cisco telephony environment. This role is focused specifically on the server infrastructure behind our Unified Communications platform not general IT infrastructure and requires deep, practical experience with Cisco CUCM, Unity Connection, and the UCS/Intersight environment that hosts them.
Key Responsibilities
Install, configure, and maintain Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and related call processing servers
Perform server builds, OS-level patching, and platform upgrades for telephony application servers, including cluster configuration and failover setup
Manage server capacity planning, resource allocation, and performance tuning across the telephony server estate
Monitor server health, uptime, and system logs; resolve hardware or software issues affecting call processing
Administer virtualized telephony servers (VMware/UCS), including provisioning, snapshots, and resource pools
Manage and maintain Cisco UCS server infrastructure in Intersight Managed Mode (IMM), including server profiles, policies, and firmware compliance
Develop and maintain Ansible playbooks to automate server provisioning, configuration management, and routine maintenance across the telephony server estate
Coordinate hardware and firmware maintenance with vendors, including replacement, upgrades, and end-of-life planning
Maintain backup and disaster recovery procedures for telephony servers, including DRS backups and restore testing
Support integration between telephony servers and adjacent systems: SBCs, gateways, voicemail, and call recording platforms
Document server architecture, build standards, and maintenance procedures
Provide root cause analysis and escalation support for server-related incidents impacting telephony services
Collaborate with the UC Tier II/III/SME Engineer and networking teams to align server infrastructure with broader collaboration architecture
Required Qualifications
Strong hands-on experience installing and maintaining Cisco CUCM, Cisco Unity Connection, and IM & Presence servers
Proficiency with Cisco UCS server hardware and VMware virtualization for telephony workloads
Hands-on experience managing Cisco UCS infrastructure via Cisco Intersight, including Intersight Managed Mode (IMM) for server profile configuration, firmware management, and policy-based provisioning
Experience with server OS administration (Linux-based appliance OS for Cisco UC applications)
Solid understanding of telephony protocols: SIP, H.323, MGoogle Cloud Platform, SCCP
Experience with Cisco Unified Serviceability, RTMT, and Disaster Recovery System (DRS) tools
Familiarity with clustering, redundancy, and failover design for high-availability telephony platforms
Knowledge of storage and backup practices as they apply to telephony application servers
Scripting/automation experience (Ansible, PowerShell, Python, or similar) for server provisioning, configuration management, and reporting
Working knowledge of Ansible for automating repeatable infrastructure tasks and enforcing configuration consistency across the telephony server environment
Strong troubleshooting skills, with a focus on root-cause analysis for server-level incidents
Excellent communication skills across technical and non-technical stakeholders
Preferred Qualifications
Cisco certifications (CCNP Collaboration or equivalent)
VMware certification
Cisco Intersight/UCS certification
ITIL familiarity