Qualifications
Minimum Skills to Hire:
- High school diploma or equivalent required, preferred a degree in finance, business or other related fields.
- Minimum of 1 year of experience in a live chat customer service role, preferably in a payment processing or financial services environment.
- Excellent written communication skills with the ability to convey information clearly and professionally.
- Strong analytical and problem-solving abilities to quickly identify and resolve payment issues.
- Demonstrated commitment to providing exceptional customer service and maintaining a positive customer experience.
- High level of accuracy and attention to detail in handling customer transactions and information.
- Ability to handle multiple chat sessions simultaneously while maintaining a high level of customer service.
Preferred Requirements
- Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
- Customer Complaints handling, Compliance or moderation operations experience is preferred
- Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.
- Experience in E-Commerce buyer/seller/creator services and Trust and Safety guidelines is an added advantage.
- Experience in Microsoft Office Suite is preferred
- Preferably to have a typing speed of at least 40 words per minute
Responsibilities
Agent Requirement:
• Digital advertising experience is preferred: Strong understanding of Key Account and Agencies ecosystem. Proven experience managing O2C SMB/KA or Big6 accounts
• Communication skills: Strong verbal and written communication skills, with a professional and customer-centric approach.
• Problem-solving ability: Ability to quickly and accurately solve customer problems and find appropriate solutions.
• Exhibits sound business judgment and ability to influence others to deliver results. Demonstrated experience working independently and as part of a cross-functional team
• Patience and kindness: Have enough patience and friendly attitude to be able to handle the challenges and emotional dissatisfactions that may arise from customers.