⌘Role Overview
Timeleft is on a mission to fight loneliness by bringing strangers together through shared experiences. Keeping that experience safe and respectful — online and in person — is what makes the magic possible.
As a Trust & Safety Representative, you'll be the first line of defence for our community. You'll review flagged content across in-app messages, user profiles, and safety reports, and take the right action to keep Timeleft a place people trust.
This is a remote freelance position, working Saturday to Wednesday from 06:00 to 15:00 IST (including a one-hour break). It suits someone with sound judgement under pressure, the emotional resilience to handle sensitive content, and a real sense of ownership over keeping our community safe.
⌘Key Responsibilities
- Review flagged in-app messages, user profiles, photos and safety reports against our Community Guidelines
- Take clear enforcement actions: remove content, issue warnings, suspend or ban accounts
- Handle user appeals fairly and document the reasoning behind every decision
- Escalate complex, high-risk or novel cases to the Global Trust & Safety Manager
- Log moderation actions accurately so our reporting and audit trail stay clean
- Flag recurring patterns, policy gaps, and classifier misses back to Trust & Safety and Engineering
- Take part in weekly calibration sessions to keep decisions consistent across the team
⌘Skills & Competencies
- Sound judgement and consistency, even when reviewing hundreds of cases a day
- Emotional resilience — you'll be exposed to sensitive content daily as part of the role
- Clear, calm written communication, especially when explaining decisions to users
- Attention to detail and discretion with sensitive user data
- Comfortable working independently in a remote, fast-paced environment
- Experience with moderation or ticketing tools (Zendesk, Intercom, or similar) is a plus
- Additional languages — French, Spanish, Portuguese or German — are a plus
⌘Required experience
- Previous experience in content moderation, Trust & Safety, or a frontline support role is required
- Fluency in English is essential
⌘Recruitment process
Preliminary questions - You will receive a short list of questions to answer. This step helps un evaluate your motivation and basic Trust & Safety background.
Introduction Call (15min) - A conversation with Trust & Safety Manager to introduce the company, the role, and learn more about you.
Case Study - Practical exercise to evaluate your skills.
Final Interview (30-45min)- A conversation with Trust & Safety Manager to assess further your skills and culture fit with the team and the company.
Previous content moderation, Trust & Safety, or frontline support experience required. Fluency in English, sound judgment, emotional resilience, written communication, discretion, and independent remote work skills required.
Key Responsibilities
- reviewing content
- enforcing policies
- documenting decisions
Skills & Tools
Zendesk, Intercom
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Contract
- Workplace: Remote — India
- Languages: English
About Timeleft
A social platform bringing strangers together through shared experiences to combat loneliness. — Industry: Media and Communications