Job Description:
• Be part of our customer support team, providing front-line support (and occasionally sales assistance) to English-speaking, Spanish-speaking, and Russian-speaking drivers and fleet managers located in the USA and Canada.
• Proactively identify areas for product/service improvements and participate in implementations of solutions to increase customer satisfaction, user growth and retention.
• Looking for team players who bring a desire to have an impact on the organization and are ready to grow into upper-level positions quickly.
Requirements:
• Must be fluent, clear and concise communicator (oral and written) in English, Russian and Spanish.
• At least 1 year of experience in customer support (or sales) role servicing English-speaking customers.
• Tech-savvy and familiar with basic smartphone/tablet configurations.
• Reliable access to high-speed internet and provide own laptop or desktop computer with a headset (required for making/receiving phone calls from Helpdesk/CRM).
• Familiarity with Helpdesk/CRM software such as Zendesk is a plus, but not required.
• Familiarity with a trucking/logistics industry is a plus, but not required.
Benefits:
• Employees can work remotely