About the Opportunity
We are a growing software company that builds and supports the systems manufacturers rely on to run their plants day to day - covering everything from production tracking and inventory control to shipping and quality oversight. Our platform lives at the center of the shop floor, helping customers move away from manual, paper-based processes and toward a single connected source of truth for their operations. As our customer base expands and we roll out new products, including an emerging analytics offering that gives plants real-time visibility into machine and equipment performance, we are growing our implementation team to keep pace.
The Role
This is a client-facing, hands-on role for someone who enjoys being on-site, teaching people, and solving problems in real time. You will be the person standing in front of the customer - sometimes in a conference room, sometimes out on the plant floor - guiding them through go-live and making sure the system actually works the way their business needs it to. You are not expected to write code or build the platform itself; you are expected to know it inside and out, communicate clearly, and represent the company well in front of everyone from machine operators to plant executives.
Day-to-Day Responsibilities
Support every stage of a customer rollout - planning, configuration, testing, training, and go-live - so each project lands smoothly and the customer actually adopts the system
Lead in-person and remote training sessions so plant staff and managers can use the software confidently and correctly
Run installs, upgrades, and full end-to-end testing to confirm the system is stable and performing as expected
Sit down with customers to learn how their operation runs, then translate that into system settings and configurations that fit their process
Diagnose and resolve issues that come up during rollout and early post-launch support, pulling in other teams for anything beyond your scope
Keep clear records of configurations, customer-specific setup notes, and meeting outcomes throughout each project
Participate in testing ahead of new product releases to help confirm everything works before it reaches customers
Travel to customer facilities on a recurring basis - this is an on-site, in-person role built around active project deployments
Required Skills & Qualifications
Bachelor's degree in a technical, scientific, or business-related field, or an equivalent mix of education and hands-on experience
Background in a manufacturing or plant environment is a strong plus, along with any exposure to systems that run production, inventory, or shop-floor operations
Comfortable picking up new software quickly and working inside configuration screens, system settings, and user permissions
Exposure to structured testing or user acceptance testing, along with the discipline to document configurations and results clearly
Nice to have: familiarity with SQL or databases, general IT/network concepts, or remote support tools
Strong verbal and written communication skills - able to explain technical ideas to non-technical people without losing them
Self-starter who can manage their own workload and timelines with minimal day-to-day oversight
Comfortable working in an active production environment that can be loud, cool, and fast-moving
Willing and able to travel extensively for project-based, on-site work
Why This Role Stands Out
Join a company that is actively growing, both in customer base and in the products it offers
Real ownership of the customer relationship - you are the face of the company during every rollout
Earn a nightly travel incentive on top of base pay for every night spent away from home on a project
Untaxed per diem paid directly to you, with no receipts required
Comp time earned for any weekend or holiday project work, bankable for a full year from the date it's earned
Generous time off - two weeks of vacation plus additional accrued time and personal days
Clear path to grow within the implementation organization as the company scales
Benefits
Vacation/PTO
Medical
Dental
Vision
401k
Bonus
Relocation
Telecommute
Email Your Resume In Word To
Cody.Friend@CyberCoders.com
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CF2-1996928L830 -- in the email subject line for your application to be considered.
Cody Friend - VP of Recruiting For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role.
This job was first posted by CyberCoders on 09/10/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.
Everforth CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process.
A human recruiter reviews all results. Click here for details on our virtual recruiter .
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CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
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