POSITION: TRAVEL TEAM MANAGER
The role of the Travel Team Manager is key to operational performance and
outcomes for the Monogram Health Travel APPs. This position will be responsible
for the day-to-day operations of the Travel APPs as they travel nationwide to
support market operations. In collaboration with the Travel Team Physician
Executive, this person will oversee all aspects of the people, process and
systems that support patient engagement, the delivery of care, and talent for
the Travel Team.
The Travel Team Manager will operate in a heavily matrixed organization to help
lead a profitable business segment for Monogram Health. Reporting to the VP,
Operations, this position will be charged with achieving company organizational
key results and key performance indicators. The Travel Team Manager will work
closely with regional/market and centralized clinical and operations leaders to
deliver quality patient care and overall patient and staff experience. The
successful candidate will champion change, implement strategic priorities,
optimize operations, deliver results, and drive great culture. This position is
remote but may require some travel for company functions.
RESPONSIBILITIES
Direct administrative supervision of Travel Team operations.
Coordinate travel assignments with market leaders to optimize Travel APP
support for Market Operations.
Accountable for staff capacity, productivity, and quality.
Manage scheduling efforts to ensure maximum utilization of Travel APPs in
their day-to-day schedules.
Management and oversight for scheduling system, processes, and performance.
Alongside their physician counterpart, lead daily, weekly and monthly
meetings with the team to provide education and drive better performance.
Develop reports, conduct data analysis, and determine root cause on team KPIs
and trends to guide performance.
Function as primary lead for clinical operations between market, region, and
centralized cross functional stakeholders.
In collaboration with the Travel Team physician and clinical operations,
ensure the integrity, timelines, and quality of clinical documentation in
Monogram Health’s EMRs.
Manage, monitor, and report compliance risks/issues/concerns of the market,
staff and delivery of care.
Accountable for patient experience (NPS).
Support talent acquisition, interviewing and hiring of clinical and
operations team members.
Onboard, train and support the development path for field-based team members.
Manage licensing and credentialing needs for multi-state licensed Travel
APPs.
POSITION REQUIREMENTS
BS/BA or equivalent experience required; MBA, MHA, or similar degree is a
plus.
Minimum of three (3) years of previous experience working in managed care or
delegated risk partnerships.
Experience supervising nurse practitioners.
Experience partnering with physicians to drive results.
Proven accountability for performance and driving results.
Ability to multi-task and manage a large volume of concurrent priorities.
Comfortable using, interpreting and drawing conclusions from large data sets.
Demonstrated verbal, written, and visual communication skills.
Proficient with Microsoft Office Suite (Word, Excel, Power Point, etc.)
Electronic Medical Record (EMR)/Care Management Platform experience required.
Experience managing a high-risk patient population and leading clinical staff
in care management, managed care, and/or home health environment is
preferred.
COMPENSATION
The base salary range for this role is $122,000 to $158,000 and reflects the
range of experience and qualifications we may consider. Final compensation will
be determined based on geographic location and job-related factors such as
experience, skills, education, certifications, and internal compensation
considerations. While a larger range is posted, most offers will typically fall
within a narrower band based on these factors.
BENEFITS
Comprehensive Benefits - Medical, dental, and vision insurance, employee
assistance program, employer-paid and voluntary life insurance, disability
insurance, plus health and flexible spending accounts
Financial & Retirement Support – Competitive compensation, 401k with employer
match, and financial wellness resources
Time Off & Leave – 20 PTO days, 7 paid holidays, and 1 floating day to make
your own, and paid parental leave
Wellness & Growth – Work life assistance resources, physical wellness perks,
mental health support, employee referral program, and BenefitHub for employee
discounts
ABOUT MONOGRAM HEALTH
Monogram Health is a leading multispecialty provider of in-home, evidence-based
care for the most complex of patients who have multiple chronic conditions.
Monogram health takes a comprehensive and personalized approach to a person’s
health, treating not only a disease, but all of the chronic conditions that are
present - such as diabetes, hypertension, chronic kidney disease, heart failure,
depression, COPD, and other metabolic disorders.
Monogram Health employs a robust clinical team, leveraging specialists across
multiple disciplines including nephrology, cardiology, endocrinology,
pulmonology, behavioral health, and palliative care to diagnose and treat health
issues; review and prescribe medication; provide guidance, education, and
counselling on a patient’s healthcare options; as well as assist with daily
needs such as access to food, eating healthy, transportation, financial
assistance, and more. Monogram Health is available 24 hours a day, 7 days a
week, and on holidays, to support and treat patients in their home.
Monogram Health’s personalized and innovative treatment model is proven to
dramatically improve patient outcomes and quality of life while reducing medical
costs across the health care continuum.