Consociate Health, a leading Third-Party Administrator, offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, and creates continuous learning and embraces the ideas and diversity of others.
As part of our Mission to make Healthcare more accessible and affordable for our clients through innovation solutions and expert consultation, we value the inherent qualities that are foremost in our Mission, Vision, Values- Compassion, Humility and Impact, which allow us all to create authentic relationships with our team and our clients.
POSITION SUMMARY:
The Travel Coordinator is responsible for coordinating travel arrangements for members eligible for travel benefits under employer group plans. This role supports travel logistics to specialized medical centers for conditions such as cancer, transplant, cardiac care, fertility and reproductive health, and other complex medical conditions. The coordinator ensures seamless travel experiences for members and their caregivers.
Full-time (40 hours per week) plus a 7-day on-call rotation. This position reports to the Finance and Hospitality Manager.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Travel Coordination: Process travel referrals, ensuring all required information is complete.
* Member Communication: Contact members within 24 hours of referral, explain travel policies, and send enrollment forms.
* Financial Management: Set up and manage member Global Cash Card accounts.
* Booking & Logistics: Arrange travel accommodations, including flights, hotels, and shuttles.
* Member Support: Address member inquiries and provide ongoing assistance.
* Expense Management: Process and reconcile travel expenses accurately.
* Itinerary Preparation: Prepare and send travel itineraries to members.
* Documentation & Reporting: Manage records in department databases, ensuring accuracy and compliance.
* Communication: Handle correspondence via phone, email, mail, and fax.
* Issue Resolution: Resolve travel-related issues or escalate when necessary.
* Performance & Collaboration: Meet performance goals and assist other departments as needed.
GENERAL EXPECTATIONS:
* Present a positive image of Consociate Health at all times.
* Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a customer or co-worker.
* Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.
* Identify and perform work that has not been specifically assigned, as needed.
* Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goal efficiently and effectively.
* Demonstrate a teamwork philosophy by working cooperatively with others.
* Attend required in-service and staff meetings.
* Seek other educational opportunities directly related to this position.
* Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and applicants.
* Adhere to established safety standards and utilizes proper techniques to avoid work-related injuries.
SERVICE EXPECTATIONS:
* Greet all people in a prompt and courteous manner. Communicate in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words.
* Ask customers what they need and strive to exceed their expectations. Offer and provide assistance whether or not the request falls within your specific job duties.
* Respond to customer requests in a timely manner consistent with Consociate Health’s standards and best practices, return calls promptly and keep them informed of delays before they ask.
* Make decisions based on customer needs, opinions, complaints or suggestions.
* Take appropriate steps to resolve problems to the customer's satisfaction.
* Ask customers for their opinions, accepting criticism as an opportunity to improve service.
* Seek opportunities, provide value-added services, and eliminate tasks that do not serve our customer.
* Remain aware of products and services provided by Consociate Health.
* Project a positive, professional image when working.
KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:
* High school diploma, GED, or equivalent.
* 2+ years of experience in customer service, travel, healthcare, or a related field.
* Strong communication, problem-solving and critical thinking skills.
* Ability to multitask across multiple systems and platforms.
* Proficiency in Office 365, Adobe and Excel.
* Ability to work independently and manage information flow.
* Ability to meet telecommuter requirements.
* Must be certified and maintain certification as a Medical Travel Professional.
* Experience working with databases preferred.
* Strong conflict management skills and emotional resilience under pressure.
BENEFITS:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Vision insurance
High school diploma, 2+ years customer service/travel/healthcare experience, Medical Travel Professional certification, proficiency with Microsoft Office 365, Adobe and Microsoft Excel, strong communication and problem-solving skills.
Key Responsibilities
- coordinating travel
- managing expenses
- supporting members
Skills & Tools
Microsoft Office 365, Adobe, Microsoft Excel
Job Details
- Category: Business Operations
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Little Rock, Arkansas, United States
- Salary: USD 48,000 – 48,000 / year
- Languages: English
Benefits
- 401k matching
- Retirement plan
About Consocate Health
A third-party administrator providing travel coordination and administrative services to make healthcare more accessible and affordable. — Industry: Healthcare