Description
The Travel Coordinator‘s main responsibility is the front line support of Jetset’s In-House Travel Advisors. While primarily a support position, you will be expected to maintain a results-focused mindset. You’ll demonstrate responsiveness & professionalism, own the details, and are organizationally and technologically savvy. The Travel Coordinator will serve as a member of the Internal Team, including monthly calls and meetings (virtual and on-site), and serve as an example of the company’s mission: We are gracious travel industry citizens, dedicated to the art of making memories. Relational, humble, and intuitive people, with virtual experience and client understanding, will thrive in this role.
Responsibilities
- Exemplify our Core Values and Mission Statement to live out our culture.
- Foster teamwork by collaborating with and helping teammates with a positive and professional attitude.
- Surprising & delighting each client.
- Innovation on how we can be doing this more often and more consistently.
- No one falls through the cracks!
- Responding to client requests and questions as directed
- Applying payments & sending out payment reminders
- Managing flight changes & seat assignments
- Concierge-related details for clients, such as spa, touring, dinner reservations
- Corresponding with clients on preferences, assisting with arranging surprises & welcome notes; notifying hotels of client preferences no later than 1 week prior to departure
- Preparing client documents & travel tips, either electronically or hard copies – advising of what should be printed, building Axus documents, etc. – no later than 3 weeks prior to departure
- As needed, assisting with distributing information to and coordinating internal and/or IC team needs
- Updating daily activity, reporting and status in cloud-based CRMs
- Set schedules and manage time effectively and efficiently
- Managing client profiles & bookings
- Serving as backup travel support/main point of contact as needed in case of emergencies (can occur outside of normal office hours)
- Answering/Responding to calls during business hours as directed
- Continue to grow in savvy and proficiency to implement tools to heighten Epperly Travel’s remote workplace culture
Criteria Includes
- Must be a driven self-starter, positive thinker, proactive, and trustworthy.
- Attributes of flexibility, creativity, self-discipline, strong organizational skills and action-oriented are essential for this role, as the position offers a significant amount of responsibility with accountability for results.
- Strong verbal and written communication skills.
- Team player who is willing and able to “roll-up your sleeves” to complete a project.
- High degree of autonomy with the capability of working remotely.