Job Details:
- Level: Entry
- Job Location: Remote, PA - PA
- Education Level: High School
- Salary Range: $11.50/hour
Are you passionate about delivering exceptional customer service? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. If you have healthcare scheduling, customer service, and/or call center experience, we want to hear from you! We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX, and WV! Pay rate $11.50/hour
Responsibilities:
- You will be responsible for handling high volumes of inbound and outbound phone calls from members and facilities to assist them with scheduling their non-emergency medical transportation needs.
- We’re committed to ensuring members can access their essential healthcare appointments with ease.
- Through the use of technology and automation, we streamline the transportation experience, making it more reliable and stress‑free so patients can focus on their health.
Key Responsibilities:
- Deliver exceptional customer service while handling escalated or complex member interactions
- Consult with members to understand their needs and identify the most appropriate transportation options
- Communicate clearly and professionally using strong verbal communication skills
- Adapt your approach to support a wide range of member personalities, needs, and situations
- Use positive, empathetic language to represent yourself and the company in a professional manner
Work Environment and Workspace:
- A dedicated home office workspace, ideally a separate room with its own door
- Sufficient space to properly set up the workstation
- Ability to hardwire internet with a direct connection from the router to the laptop, along with a stable and reliable high‑speed internet connection
- Three available power connections — either three outlets or a power strip
- Remote employees must maintain the same level of availability, professionalism, and focus as expected in an on‑site work environment.
- Remote work is not a substitute for child or elder care; employees are expected to have appropriate caregiving arrangements during scheduled work hours
- No personal disruptions during scheduled hours (e.g., loud music, non‑work‑related phone calls, or interruptions from household members) to ensure a quiet, distraction‑