Transitional Care Admin/Coordinator
The Transitional Care Admin/Coordinator is responsible for educating patients about our Home Visit program and scheduling appointments to avoid re-hospitalizations. This position cold-calls patients, therefore having a sales-mindset is ideal! This is an in-person position, located at our M&H Housecalls office in Cape Coral FL.
Duties and responsibilities:
Outbound calls to patients to introduce our Home Visit Program
Scheduling patients by geographical area
Using proprietary computer database to enter and assign patients to providers
Submitting paperwork to Primary Care Physicians
Making follow-up calls to patients post-appointment(s) to identify further needs
Communication to referral sources in the community
Qualifications:
Minimum 1 year of experience scheduling patient appointments
Experience with sales a plus!
Minimum 1 year of experience in a healthcare setting
High School Diploma or GED
Self-motivated in remote setting; ability to be productive, free of distractions, in a 'home-office' environment (orientations, trainings, meetings may require travel from time to time)
Utilization of many computer software systems, our platform, hospital systems, Microsoft etc.
Ability to multi-task
Bi-Lingual (English & Spanish) preferred not required
Excellent written communication skills
Must be comfortable being on the phone for several hours a day
Must be friendly & courteous and have patience on the phone, as we are very often assisting an elderly demographic
Compensation negotiable based on experience