The purpose of this position is to provide coordination of care during the admission and transfer process. The goal of the position is to support clinicians in the delivery of quality of patient care through innovative and cost-effective best practices. This position promotes multidisciplinary integration to ensure successful continuity of care.
Basic Qualifications
2 years hospital related or Emergency Room experience, required
HS Diploma, required
Healthcare transfer center experience, preferred
Superior interpersonal skills
Maintain a high degree of professionalism
Ability to manage multiple tasks simultaneously
Assume personal responsibility for actions
Possess a strong technical aptitude
Demonstrate a friendly and service-oriented demeanor
Strong attention to detail, organizational skills and follow-through discipline required
Position requires fluency in English, written and oral communication
Essential Job Functions
Responsible for coordinating hospital admissions and transfers
Facilitates conference calls between providers to coordinate continuity of care
Identify, resolve, and escalate issues, process deviations, and service failures to leadership
Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA
Adhere to all company and departmental values, policies, processes, and procedures
Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions
Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities
Establish good rapport and cooperative working relationships with partner transfer centers, non-partner transfer centers, and all other referral sources
Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic)
Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic)
Adapt to change with a willing and innovative spirit
Meets all individual and departmental goals and quality standards as assigned
Safeguard sensitive and confidential company information including patient PHI in remote work environment
Collaborate with Transfer Center Coordinators for clinical expertise in gathering and reporting appropriate clinical data to ensure continuity of care
Perform other duties as assigned