TRAINING SPECIALIST (LEARNING ENGINEER)
Lead with Purpose — and Make Every Home a Place of Growth and Care
At Grafton Integrated Health Network, we’re united by a shared purpose: helping
individuals with complex needs live their best lives. Our work changes lives —
including our own — by creating meaningful impact through compassion,
collaboration, and growth. As a member of our Learning team, you’ll play a vital
role in equipping employees with the tools, skills, and confidence they need to
provide exceptional care and thrive in their roles.
Join us - and experience the deep fulfillment of knowing your work truly makes a
difference!
Be part of a team that leads with heart and grit, the Grafton way—where
leadership, compassion, and dedication come together to change lives.
Provides direct training and consultation to both internal stakeholders and
external customers in consultation and outreach line of business as related
to Ukeru, Trauma Informed Care, and Grafton Method techniques and
strategies. Coordinates training with external stakeholders as well as is
involved with the distribution of Ukeru blocking equipment. Demonstrates the
highest form of customer service and professionalism while promoting the brand
of Grafton Integrated Health Network and specifically Ukeru. Reports to
the Performance Architect.
ESSENTIAL JOB FUNCTIONS
Travels extensively (42 of 52 weeks of travel per year) to provide direct
training and/or consultation and guidance to external customers (both
independently and as a member of a team). Will use firsthand experience,
training, and knowledge in the field to give guidance and advice to
leadership and employees of other organizations in the moment. Must have the
ability to “think on your feet”, respond professionally when verbally
challenged, and to provide solid advice to very
difficult situations independently. Responses will not only affect
impressions of Grafton (Ukeru), but also can affect the external customer’s
organization.
While at customer’s facility will advise and guide organization’s leadership
in such areas as: communication plans, orienting clients to Ukeru, creating
data management systems with accompanying dashboards for reporting, equipment
selection and placement, coaching staff in the implementation of philosophy
as well as techniques, managing employees who are not buying into new
approach, communicating initiative to external stakeholders including
parents/guardians, and implementing recognition programs to support the
initiative in a positive manner.
As part of a team, organizes and completes the Grafton Cultural Assessment at
external agencies. These activities include: facilitating focus groups,
meeting with various levels of administration, meeting with various level of
clinical and program team members, review of policy and procedures, tour
facilities, review incident data as well as organizational data, prepare
final written report, and deliver a verbal report directly to the leadership
team.
Provides training and/or consultation and guidance to internal stakeholders
throughout Grafton. This may include parents of Grafton clients.
Responsible for making travel arrangements for self and/or others who will be
conducting training. Will also be responsible for ensuring that the training
site is adequate, and materials are prepared and delivered to the
training site. Once training is complete will ensure paperwork is
completed in a timely manner.
Constant interface with external and internal customers. Expected to deliver
the highest level of customer service while representing Grafton in a
professional and positive manner with great attention to the principles of
Grafton and specifically Ukeru. Must present as a brand ambassador of
Grafton/Ukeru in all aspects of the role.
Assist with the sale of equipment, through sharing knowledge and experience
and suggesting type and quantity based on various factors.
Responsible for offering suggestions for ongoing curriculum updates and
development of materials used for training.
Responsible for assigned account management activities such as:
Building strong customer relationships to maintain old business
and acquire new sales based off their needs.
Acting as the customer’s representative to ensure that their requests are
met with a focus on improving the customer experience in a timely manner.
Collecting and analyzing data pertaining to the organizations to understand
changing needs.
Research new legislature changes and know the ins and outs for each
assigned state.
For employees working remotely within Ukeru Systems as part of their normal
schedule or on an inconsistent basis, it is expected that the employee have a
designated area to work that is quiet and represents Grafton in a positive
manner, the employee join scheduled Flash meetings with their camera on, the
employee be prepared and on their computer during the hours agreed upon with
their supervisor, and that the employee generally see the it as a shared
responsibility to stay connected and engaged with other employees in order to
promote teamwork and coordination.
Attends seminars, conferences, classes, etc., to enhance
and maintain knowledge of developments in the Human Service and Performance
Improvement fields.
Prepares reports, correspondence and other
documents/information regarding the activities, policies and accomplishments
of Grafton (Ukeru).
Performs other duties as necessary.
MINIMUM QUALIFICATIONS
Bachelor’s degree preferred or equivalent experience in the human services
field.
Requires a valid driver’s license and dependable transportation.
Requires a minimum of 1 year in a direct service delivery position (ex.
direct support professional, case manager, teacher, therapist, etc.); or any
equivalent combination of training and experience which provides the required
knowledge, skills and abilities.
Availability and willingness to travel frequently. Travel target for
Learning Engineers is 42 out of 52 weeks per year.
EMPLOYEE BENEFITS:
Caring for You, So You can Care for Others:
Medical, dental and vision
Flexible Spending & Health Savings Accounts
Generous Paid Time Off plan & attendance incentives
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Short-term disability (STD)
Long-term disability (LTD)
Stronger Together: Supporting Your Growth & Success:
Paid Career Development - we pay you while becoming certified in CPR, Ukeru
[https://www.ukerusystems.com/], Mandt [https://www.mandtsystem.com/] and
other career training!
401(k), including an employer match up to $2,500 annually
Education Assistance up to $5,250 annually
As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student
loan forgiveness
If you have issues applying or have any questions about this position, please
reach out to us at hr@grafton.org
Grafton is an equal employment opportunity employer and tobacco-free
workplace.
#HP