At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.
Overview of Role/Job Purpose:
The Training Specialist I will be responsible for delivering product functionality training to both VertexOne clients and employees, ensuring that everyone is well equipped to use VertexOne products effectively. This includes updating training resources with new features, tracking training class details and project phases, delivering training course surveys, and providing instructional support to clients. The Training Specialist I will also be responsible for updating informal and formal learning resources using a variety of methods.
The Training Specialist I will possess excellent analytical and communication skills and use a combination of various teaching methods and learning management tools to cater to various learning styles. By developing skills and resources to help individuals reach their potential, the Training Specialist I will contribute to building client and employee satisfaction and ensure the successful implementation of VertexOne products.
Essential Job Duties:
- Update both informal and formal learning resources using a variety of methods.
- Collaborate with subject matter experts, business analysts, and functional leads to prepare training resources and ensure content is accurate and relevant.
- Provide clear and concise information to internal and external contacts across all communication formats (Email, Teams, Jira, phone calls, etc.).
- Conduct virtual and in-person training sessions to core project teams, including preparation, delivery, learner support, and appropriate follow-up.
- Communicate training issues and needs to the Director, Technical Training.
- Complete all reporting (individual tasks, project details, project training needs, etc.) accurately and on time.
- Treat all colleagues and trainees with dignity and respect.
- Demonstrates reliability, preparedness, and a positive demeanor that reflects well on the training organization.
- Provide instructional support to clients to assist them in developing a successful end-user training plan that meets their business needs.
- Support and deliver training to core project teams and end-users as needed.
- Occasionally, travel to support clients onsite for end-user training (10% or less).
Required Skills/Qualifications:
- Must have 2+ years of working experience in the Utilities industry using a Customer Information System (CIS).
- Working experience with one or more VertexOne products is a plus.
- Adequate knowledge of learning management software (BizLibrary, Kahoot!, Udemy, etc.) and editing programs (Camtasia, Snagit, OBS Studio, Vimeo, etc.).
- Proficiency with MS Office Suite (Word, Excel, Outlook, Teams, SharePoint).
- Adequate knowledge of the training cycle (assessment, motivation, design, delivery, and evaluation).
- Excellent coaching skills and outstanding written and oral communication skills.
- Creative, good analytical and planning skills, and excellent presentation skills.
- Able to work independently on your own initiative and as part of a team.
- An ability to learn quickly and provide value when placed in unfamiliar settings.
- An ability to work in a fast-paced team environment.
- Listens actively and empathetically to the views of others.
- Demonstrates initiative by identifying potential issues and proactively seeking information to clarify ambiguity.
- Ability to make constructive suggestions for continuous improvements.
- Respond professionally to constructive feedback and apply a systematic process to improve your own skills by setting goals, taking action, and maximizing strengths.
What VertexOne has to offer:
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs)
- 401K match
- Flexible PTO
- Employee recognition platform with monetary rewards
- 100% Remote work environment
- Initial work from home stipend
- Leadership/Coaching training programs
- Free access to Bizlibrary for unlimited professional development
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Health and wellbeing programs
- Paid parental leave
- Employee bonus referral program
- Employee Discount Program
About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.
With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.
Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.
2+ years utilities industry experience using a Customer Information System (CIS); knowledge of learning management software and editing programs; proficiency with MS Office Suite; excellent communication and coaching skills.
Key Responsibilities
- delivering training
- updating learning resources
- supporting clients
Skills & Tools
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, BizLibrary, Kahoot!, Udemy, Camtasia, Snagit, OBS Studio, Vimeo, Jira
Job Details
- Category: Human Resources
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 60,800 – 67,800 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
- Generous parental leave
About VertexOne
A leading provider of cloud-based SaaS software solutions for utilities, energy retailers, and energy transition providers. — Industry: Information Technology