Description
Training Associate III
Remote, Malaysia
What you get:
- Full-time employment with benefits day one including paid holidays
- Paid Training
- Fully remote position
Requirements:
- Must be at least 18 years of age or older
- Preferably a high school diploma and above
- Must be able to submit a background check and drug test
- Must be able to work 12 hours daily from 8PM to 8AM or vice versa, any 4 days between Mon to Sun on shift rotating (weekday and weekend shift)
Summary:
Provide learning administrative services to support client learning and data management needs
Duties and Responsibilities include the following:
- Perform data entry as it relates to learning administration
- Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
- Make certain client standard operating procedures, processes and service level agreements are maintained
- Identify and trouble shoot discrepancies and issues
- Escalate issues to Manager for resolution
Qualifications:
- Entry level for Bachelor’s degree or 2 years of successful working experience in:
- A learning organization
- Training administration (preferred but not required)
- Customer service
- Knowledge of and experience with learning management systems (preferred but not required)
- Experience in Microsoft Office suite
- Team-oriented but self-motivated and able to work with minimal supervision
- Demonstrated attention to detail, strong quality focus, and well organized
- Successful prioritization of work requirements and multitasking, as necessary
- Analytical and problem solving skills
- Client focused to build and maintain professional working relationships
- Ability to remain flexible and adaptable to constant change
- Effective oral and written communication skills with clients, leadership and team members
Job Requirements:
- Good communication skills (English)
- Must be able to perform a dual role in data processing and technical helpdesk support
- Good experience on Microsoft Excel & other Microsoft applications
- Fresh graduates are encouraged to apply and training to be provided