Training & Operations Specialist

Summary

The Training & Operations Specialist is responsible for developing, maintaining, and scaling the knowledge and training infrastructure that supports recruiting, payroll, and support service teams.

This role owns internal documentation, SOP development, and training resources to ensure teams operate with clarity, consistency, and efficiency.

Works Closely With

Recruiting, Payroll, Training, and Operations teams to develop documentation, support process adoption, and ensure teams have the knowledge and tools needed to operate effectively.

Key Responsibilities

• Develop, maintain, and organize SOPs, internal documentation, and knowledge resources across recruiting, payroll, and operations
• Build and update training materials, onboarding guides, and operational playbooks to support team readiness and performance
• Partner with leadership to document new processes, workflow updates, and operational changes
• Audit and refine documentation to ensure accuracy, usability, and alignment with current practices
• Translate complex operational workflows into clear, user-friendly training and reference materials
• Support rollout of new initiatives by ensuring teams have the tools, documentation, and guidance needed for successful adoption
• Manage and distribute operational reporting, including performance tracking and internal metrics
• Ensure accuracy and consistency of reporting data to support leadership visibility and decision-making
• Coordinate across teams to identify knowledge gaps and continuously improve training and documentation resources
• Uphold our Core Values
  • Own Your Relationships - Be someone others can count on. Strengthen connections through reliability, trust, and communication.
  • Own the Outcome - We hold ourselves accountable for outcomes — not just effort. Through focus, follow-through, and a commitment to improvement, we achieve results that advance our mission.
  • Obsess Over the Experience - Create experiences that make people feel valued — every conversation, every interaction, every time.
  • Act with Integrity and Respect - We do what’s right—for our clients, clinicians, and each other. We treat everyone with honesty, empathy, and respect, no matter the circumstance.

Other duties as assigned

Supervisory Responsibilities

n/a

Required Qualifications

• Strong writing, documentation, and organizational skills
• Ability to translate complex processes into clear, actionable materials
• Experience developing training programs or operational learning content
• High attention to detail with a focus on accuracy and consistency
• Ability to manage multiple projects and priorities in a fast-paced environment
• Strong communication and cross-functional collaboration skills
• Proficiency in Microsoft Office Outlook, Word, Excel
• Ability to effectively work in a fast-paced and complex environment and maintain a sense of urgency
• Ability to build and maintain productive working relationships with cross-functional coworkers
• Will accept any suitable combination of education, training, and experience

Preferred Qualifications

• Experience in staffing, recruiting operations, or support services
• Experience with knowledge management systems, internal wikis, or documentation platforms
• Exposure to recruiting workflows or candidate submission processes

Comp & Benefits

$24-$25 depending on experience

• Benefits (Start Day 1!):
  Medical, Dental, Vision, Life, and Long-Term Disability
  Short-Term Disability, Accident, Critical Illness
  Legal Assistance, Identity Protection, Pet Coverage
  Retirement Plan with Employer Match
  Generous vacation plan + 8.5 paid holidays

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