Overview
The Training Operations & Learning Systems Administrator provides strategic and operational support for ServiceLink’s learning technologies and training operations. This role is responsible for the administration, optimization, and evolution of the Learning Management System (currently Saba Cornerstone) while also coordinating training operations and supporting enterprise-wide training initiatives. While supporting the functions of the training team, this position leads learning system enhancements, evaluates and implements new LMS capabilities, manages learning related projects, and owns training data, reporting and audit responses. The role balances hand on system expertise with project leadership, operational coordination, and vendor relationship management to ensure training programs are effective and aligned with business needs.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A DAY IN THE LIFE
In this role, you will…
- Lead the creation and ongoing maintenance of training programs in Saba/Cornerstone LMS
- Provide LMS technical knowledge and support for our learners, training team and other business lines
- Serve as the primary owner of LMS initiatives, including evaluation, selection, testing, implementation, and rollout of a new LMS
- Coordinate training operations including learning calendars, vendor course management, training records, and learner communications
- Analyze training and learning metrics to uncover trends, measure program effectiveness, and support continuous improvement aligned to business outcomes
- Function as a liaison between training, business units, LMS vendors, and external content providers
- Lead training related audit readiness and external audit responses, acting as the primary point of contact for client audit calls and documentation review
WHO YOU ARE
You possess …
- Advanced knowledge and hands on experience administering an enterprise LMS platform (Saba/Cornerstone preferred) for a multi-departmental workforce
- Expertise in evaluating, recommending, and implementing learning technology solutions
- Strong project management skills, with experience leading cross functional initiatives
- Excellent analytical skills, including ability to interpret data, identify trends, and communicate insights clearly
- Experience supporting audits, compliance initiatives, and quality assurance efforts
- Strong written and verbal communication skills with the ability to collaborate across teams
- Exceptional organizational skills and the ability to manage multiple priorities simultaneously
- Proficiency in Microsoft Office applications including OneNote, Word, PowerPoint, Excel, and Planner
Responsibilities
Learning Systems & Technology Leadership:
- Provide LMS administrative and technical support for ServiceLink’s Saba/Cornerstone LMS platform to users, the training team and other business units including regular review and maintenance of courses and user accounts, reviewing and testing all system upgrades
- Lead the evaluation, recommendation, and implementation of a new LMS integration
- Serve as the primary liaison with LMS vendors, submit and manage support tickets and enhancement requests as needed
- Establish and promote LMS best practices to maximize system adoption, efficiency, and return on investment
Training Operations & Coordination:
- Coordinate and support training operations including management of training calendars, inboxes, learner communications, and vendor course maintenance
- Maintain accurate training records and ensure data integrity across learning platforms and reporting tools
- Create and maintain internal job aids and documentation for training systems, processes, and workflows
Project Management, Reporting & Analytics
- Lead training related projects while providing regular updates that are incorporated into metrics
- Generate and analyze LMS usage, completion, and performance reports
- Identify, analyze, and interpret training trends and patterns through LMS metrics, surveys, and assessment data
Audit, Quality & Compliance
- Lead training related internal and external audit responses, serving as primary point of contact for training data, documentation and audit calls
- Lead quality assurance processes for all training related documentation and courses
- Audit existing in-house and 3rd party training resources for relevancy and effectiveness
- Track and enforce training completion timelines to maintain compliance
Other Responsibilities:
- Stay informed on emerging learning technologies, industry trends, and best practices
- Perform all other duties as assigned to support the training team and objectives
- Willingness and ability to travel quarterly to PA or MI for in-person training team meetings
Qualifications
- A Bachelor’s Degree in Business, Human Resources, Education, Technology or similar and/or equivalent experience
- 3 years of experience as an LMS administrator with 1 year of experience utilizing Saba or Cornerstone platform
- Experience evaluating, recommending, and implementing a new LMS platform
- Experience supporting training operations, reporting, audits, and project delivery
- Advanced Microsoft Office skills, including OneNote, Word, PowerPoint, Excel, and Planner
- Strong analytical skills utilized in a QC, audit, or data analytics capacity
- Excellent interpersonal and relationship-building skills
- Excellent verbal/written communication skills
- Excellent research, writing, and documentation skills, including the ability to understand and clearly communicate business processes, workflows, and terminology to audiences not familiar with them
- Advanced organizational and project management skills, including the ability to support multiple projects simultaneously
- Extremely meticulous with a demonstrated commitment to quality and accuracy
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