Please note: Completion of the Prevue Assessment at the end of this application is required to be considered for this position.
Training and Development Assistant – Remote
Position Summary
We are seeking a motivated and detail-oriented Training and Development Assistant to support employee performance and development across our organization. This remote position will focus on evaluating and certifying employees' phone skills across a variety of departments while supporting process improvement and reporting initiatives. The ideal candidate is an excellent communicator with a strong customer service background, solid technology skills, and the ability to work effectively with teams across the organization.
Key Responsibilities
- Analyze and certify employees' phone skills across a variety of departments.
- Evaluate phone interactions based on established customer service and communication standards.
- Identify trends and opportunities for improvement.
- Support process improvement initiatives to enhance operational efficiency and effectiveness.
- Develop and maintain reports and dashboards to provide actionable insights to key stakeholders.
- Collaborate with cross-functional teams to ensure initiatives align with organizational goals.
- Support additional training and development projects as needed.
Qualifications
- High school diploma or equivalent required.
- Minimum of one year of customer service experience required.
- Experience working with phone scripts preferred.
- Proficiency with Microsoft Office Suite and general computer technology.
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaborate effectively with others in a remote environment.
- Ability to manage responsibilities effectively in a fast-paced environment.
- Strong commitment to providing exceptional customer service and supporting employee development.
Position Details
- Full-Time
- Remote
- Monday–Friday
- $15–$17 per hour