Job Summary
The Eligibility Screening Services (ESS) Trainer designs and delivers training
programs for client facilities and ESS employees, focusing on patient financial
services and eligibility opportunities. This role serves as a subject matter
expert for educational initiatives, system implementations, and the oversight of
document management systems, ensuring consistency and compliance across multiple
programs.
Essential Functions
Develops and delivers training programs for revenue cycle and eligibility
representatives, ensuring comprehensive understanding of state, federal, and
local eligibility opportunities.
Evaluates and recommends the retention or non-retention of new hires based on
performance during the training and introductory period.
Updates training curriculum and develops written materials for patient access
and eligibility representatives, reflecting changes in policies, programs,
and processes.
Facilitates onboarding processes, including completion of documentation and
access setup for new employees.
Collaborates with operational management to conduct employee evaluations and
provide feedback during training.
Assists in the development and implementation of new training courses
associated with process changes or new system introductions.
Maintains and updates core educational materials and ensures timely
dissemination to team members and client facilities.
Provides assistance and support throughout the phases of system
implementation and subsequent go-live transitions.
Supports the creation of web-based training modules for Patient Financial
Services in collaboration with leadership.
Travels extensively (up to 75%) to deliver training and provide on-site
support for ESS employees and client facilities.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.
Qualifications
H.S. Diploma or GED required
Bachelor's Degree in Business Administration, Healthcare Management,
Education, or related field preferred
1-3 years of experience in patient financial services, eligibility screening,
or healthcare training roles required
2-4 years of experience designing and delivering training programs preferred
Knowledge, Skills and Abilities
Strong understanding of state, federal, and local eligibility programs,
including Medicaid, disability, and other patient assistance programs.
Excellent communication and presentation skills to deliver training
effectively to diverse audiences.
Proficiency in learning management systems (LMS) and document management
systems.
Ability to develop training content, including written materials, online
modules, and presentations.
Strong organizational and time management skills to handle multiple training
programs and travel requirements.
Collaborative mindset with the ability to work effectively with
cross-functional teams.
Proficient in Microsoft Office Suite and other relevant training tools.