What you'll be doing:
• Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. • Queries can be of a technical & non-technical nature.
• Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
• Explain and guide customers through product features and functionalities.
• Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
• Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem
Requirements
What we're looking for:
• Candidates with international customer support experience in email and chat preferred.
• Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
• Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
• Stay focused on the quality by ensuring consistency and adherence to high standards.
• Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.
Must have:
• Candidate must have their own computer with Windows 8.1 or above.
• Mandatory hi-speed broadband connection.
• UPS/power backup solution if possible.
• Outstation candidates should be willing to relocate to Hyderabad when work from office resumes.
Mandatory Skills:
• Proficient with English and have good written & verbal communication skills.
• Flexibility & availability for rotational shifts and week offs to cover hours of operations.
• Must possess logical, reasoning, and problem-solving skills. Preferred Skills
• Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.
• Experience in handling international customers via email and chat. Good to have
• Proven customer support experience in Chat & Email process is preferred.
• Good technical skills on PC and networking in general., Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.
Own computer with Windows 8.1 or above, high-speed broadband, English proficiency, flexibility for rotational shifts and week offs, logical and problem-solving skills; willing to relocate to Hyderabad when office resumes.
Key Responsibilities
- responding to queries
- resolving complaints
- guiding customers
Skills & Tools
Microsoft Office, Windows 8.1
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Contract, Internship
- Workplace: Remote — India or Bengaluru
- Languages: English
About Side
A global video game development and services provider offering technical and creative solutions to developers and studios worldwide. — Industry: Information Technology