Why General Motors Insurance?
Working at General Motors Insurance is a chance to help reinvent what insurance
feels like for GM drivers — standing at the intersection of the larger GM
enterprise and a growth business focused on safeguarding the GM consumer and
their vehicles. Inside the enterprise, General Motors Insurance is a strategic
growth initiative, which means your ideas directly shape the blueprint of an
emerging business and its momentum.
Powered by unique insights from GM’s connected technology, you’ll transform
vehicle and driving insights into a seamless, connected user experience that
rewards safer driving and simplifies every step—from quote to policy servicing
to claims.
You’ll collaborate across GM’s ecosystem of companies, build products and
processes at the foundational phase of a rapidly scaling organization, and see
your work land in the hands of real customers fast. It’s the kind of environment
where curiosity and execution thrive together: experiment, iterate, and ship
solutions that reduce the total cost of ownership while elevating confidence on
the road. Most of all, you’ll contribute to a new enterprise business that’s
creating tangible value for consumers nationwide — showing how insurance, when
truly connected, can become a loyal companion to every GM journey.
Strong preference for a 8:00 am - 5:00 pm PST schedule.
RESPONSIBILITIES
About the role:
In this role, you will provide exceptional claims service to policyholders and
third-party customers while managing moderate to high complexity auto claims.
You will apply advanced Property & Casualty insurance knowledge, collaborate
with vendors and internal partners, and support business goals to ensure
efficient and accurate claims resolution.
In this role you will:
Provide claims service via various channels to policy holders and
third-party customers.
Handle moderate to high complexity auto claims.
Acquire and apply advanced knowledge of Property & Casualty insurance
industry products, services, and processes to include P&C insurance policy.
contracts and coverages and the General Motors Insurance claims handling
processes and procedures.
Seek guidance from team members to resolve issues and identify appropriate
issues for escalation.
Partner with and/or directs vendors and internal business partners to
facilitate claims resolution.
Contribute to business goals, performance metrics, and effectively uses tools
& technology.
Support workload surges and/or catastrophe operations as needed.
QUALIFICATIONS
What makes You an ideal candidate?
Experience in an inbound phone-intensive, contact center environment using a
headset.
Knowledge of how to build lasting relationships with internal and external
customers and business partners.
Computer literacy in a Windows operation environment.
Strong written and verbal communication skills.
Ability to implement and adapt to rapid change.
Creative, innovative and forward-thinking mindset.
Able to navigate and work in multiple systems simultaneously.
Working effectively within an AI enabled environment
Insurance Adjuster License required.
Insurance Designation (AIC, SCLA, CPCU, etc.) preferred.
Work Experience & Education
3-5 years of auto claims experience required.
3-5 years of customer service experience preferred.
1 year of customer contact experience preferred.
High School Diploma or equivalent required.
Bachelor’s Degree in related field preferred.
What We Offer: Generous benefits package available on day one to include: 401K
matching, bonding leave for new parents (12 weeks, 100% paid), tuition
assistance, training, GM employee auto discount, community service pay and nine
company holidays.
Our Culture: Our team members define and shape our culture — an environment that
welcomes innovative ideas, fosters integrity, and creates a sense of community
and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility.
NOTE: We are unable to consider candidates who require visa sponsorship for this
position
This position is not open to agency submissions
Work Life Balance: 100% remote
The base range for this role is: $61,000 - $116,000
At GM Financial, we strive for transparency in all aspects of our business,
including pay equity. This is the GM Financial pay range for this role and job
level. The exact salary and compensation will vary based on factors like
knowledge, skills, experience, and education.
This role is eligible to participate in a performance-based incentive plan. Full
time employees are eligible to participate in health benefits on day one of
employment.
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