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Senior Customer Success Trainer – Digital Marketing Enablement & Learning Excellence at brighthush --- ```html

About brighthush

brighthush is a trailblazing, women‑owned marketing agency that blends data‑driven strategy with a people‑first philosophy. Our proprietary technology stack, world‑class partnerships, and 100 % employee‑owned structure empower us to deliver deeply collaborative client experiences that consistently exceed expectations. At brighthush, we believe that the best marketing solutions are built on a foundation of continuous learning, shared ownership, and a relentless focus on purpose. If you’re passionate about shaping the future of digital marketing and want to be part of a culture that rewards curiosity, resilience, and impact, you’ll find a home here.

Position Overview

The Senior Customer Success Trainer is a high‑impact role that transforms raw performance data into actionable learning experiences. You will design, develop, and deliver hands‑on workshops, coaching sessions, and self‑paced modules that elevate the skill set of our client‑facing teams—spanning digital marketing, customer service, and consultative sales. By partnering closely with Marketing, Sales, and Client Success leaders, you’ll accelerate ramp‑up times, boost client satisfaction, and drive measurable business outcomes.

Why This Role Matters

In a fast‑moving industry where tactics evolve daily, the ability to quickly upskill and up‑train is a competitive advantage. As the architect of our learning ecosystem, you will:

• Turn data insights into engaging learning pathways.
• Build a living library of resources that keeps teams on the cutting edge.
• Serve as the trusted advisor who translates complex digital concepts into client‑ready language.
• Champion a culture of continuous improvement and knowledge sharing.

Key Responsibilities

1. Design & Deliver Impactful Training

• Develop modular, role‑specific training programs for SEO, paid search, social/content, and client‑success fundamentals.
• Create live workshops, virtual sessions, and e‑learning modules that promote knowledge retention and practical application.
• Craft assessments, job aids, system guides, and call‑scenario playbooks that reinforce learning.
• Facilitate interactive sessions that encourage storytelling, active listening, and peer learning.

2. Build & Maintain the Learning Library

• Curate recordings, job aids, assessments, and source‑of‑truth documents.
• Implement version control, clear ownership, and last‑updated dates for every resource.
• Collaborate with subject‑matter experts, account managers, and channel owners to refresh outdated content.
• Ensure all materials align with brand voice, compliance standards, and learning objectives.

3. Measure & Iterate Learning Effectiveness

• Collect learner feedback, performance data, and engagement metrics.
• Analyze results to identify skill gaps and opportunities for curriculum enhancement.
• Report on key performance indicators such as ramp‑up time, client satisfaction scores, and training ROI.
• Recommend and implement new training technologies, including AI‑driven content creation and adaptive learning platforms.

4. Champion Client‑Ready Fluency

• Act as a subject‑matter expert on digital marketing, client success, and consultative sales techniques.
• Provide one‑on‑one coaching and group workshops to build confidence and credibility.
• Develop and deliver continuing professional development on leadership, compliance, technical skills, and soft skills.
• Collaborate with Talent, L&D, and Client Success leadership to align learning priorities and secure resources.

5. Drive Continuous Improvement & Collaboration

• Partner with cross‑functional teams to embed learning into real workflows.
• Define enablement metrics, dashboards, and reporting standards to inform coaching and leadership decisions.
• Participate in quarterly training sessions, key meetings, and the annual Shareholder’s Summit in June.
• Travel to the brighthush headquarters in Rochester for onboarding, workshops, and strategic events.

Essential Qualifications

• Bachelor’s degree in Marketing, Business Communication, Education, or a related field.
• 10+ years of experience designing and delivering in‑person, online, and hybrid training for client‑facing roles in digital marketing or sales.
• 5+ years of hands‑on experience in customer service or digital marketing roles.
• Exceptional communication and coaching skills—storytelling, active listening, and client‑ready presentation.

Preferred Qualifications

• Master’s degree in Marketing, Business, or Education.
• Proficiency with Learning Management Systems (LMS) and virtual training tools.
• Experience in outside sales or consultative selling.

Core Competencies

• Customer Focus & Client Intimacy: Deeply understand client business challenges and deliver continuous value.
• Collaborative: Work seamlessly across teams and functions.
• Owner Agility: Adapt quickly to changing circumstances and continuously learn.
• Results‑Driven: Accept accountability for delivering business outcomes, even under pressure.
• Disciplined: Plan, prioritize, and align work with key stakeholders before acting.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will:

• Lead high‑visibility projects that shape the agency’s learning strategy.
• Mentor junior trainers and subject‑matter experts.
• Participate in leadership development programs and cross‑functional initiatives.
• Access a robust library of industry conferences, certifications, and learning resources.

Work Environment & Culture

Our culture is built on transparency, ownership, and a shared commitment to purpose. You’ll find:

• A collaborative, inclusive environment where every voice is heard.
• Flexible work arrangements with a blend of office and remote work.
• Regular team‑building events, hackathons, and community outreach programs.
• A focus on work‑life balance, mental health, and holistic well‑being.

Compensation & Benefits

While the exact salary range for this role is $70,000–$100,000 (based on location, experience, and skill set), brighthush offers a comprehensive total‑compensation package that includes:

• Competitive base salary and performance‑based bonuses.
• Employee Stock Ownership Plan (ESOP) – you become a true owner of the company.
• Full benefits package: health, dental, vision, and life insurance.
• Paid time off, including 100 % paid parental leave.
• Professional development stipend and tuition reimbursement.
• Well‑being programs, gym memberships, and wellness stipends.

Travel & Physical Requirements

All employees are required to travel to Rochester during the initial onboarding period (within the first four weeks) and annually for the Shareholder’s Summit in June. The role is primarily office‑based, with occasional standing or sitting for extended periods. Reasonable accommodations are available to meet individual needs.

Commitment to Diversity, Equity, Inclusion & Belonging

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where all employees can thrive. We actively seek candidates from underrepresented groups and encourage applicants who will contribute to a culture of belonging.

How to Apply

Ready to shape the future of learning at brighthush? Submit your resume, cover letter, and a brief portfolio of training materials or case studies that demonstrate your impact. We look forward to exploring how your expertise can help us empower our teams and delight our clients.

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