Welcome to careeraxis – Where Service Meets Innovation
At careeraxis, we are redefining the standards of customer care in the home‑services industry. Our mission is to deliver seamless, reliable, and friendly support to homeowners and businesses across the nation, ensuring that every interaction leaves a lasting positive impression. As a technology‑driven organization, we blend cutting‑edge dispatch platforms with a human‑first approach, empowering our teams to solve problems quickly and efficiently. If you thrive in a fast‑paced, remote environment and love the challenge of coordinating service professionals while delivering top‑tier customer experiences, you’ve found your next career home.
Position Overview – Third Shift Customer Solutions Representative (Fully Remote)
This role is a cornerstone of our night‑shift operations, providing essential phone‑based support to customers, scheduling service appointments, and dispatching qualified technicians. While the position is fully remote, you will attend an in‑person training session at our McHenry, IL hub before your official start date. You will work the third shift, from 3:30 PM to 12:00 AM, Tuesday through Saturday, ensuring that our customers receive timely assistance even during off‑hours.
Key Highlights
- Start Date: Immediate openings – we’re ready for you to join today.
- Compensation: Competitive hourly wage starting at $20.00 per hour, with performance incentives.
- Location: 100 % remote (training in McHenry, IL required).
- Reporting To: Office Manager, who will guide your development and day‑to‑day activities.
Core Responsibilities – What You’ll Do Every Day
- Inbound Call Management: Answer customer calls promptly, gather accurate information, and schedule service appointments with precision.
- Outbound Outreach: Initiate follow‑up calls to confirm appointments, provide updates, and ensure customer satisfaction.
- Dispatch Coordination: Match each service request with the most suitable technician based on skill set, geographic proximity, and customer preference using the careeraxis dispatch platform.
- Customer Communication: Proactively inform customers about estimated arrival times, technician details, and any changes to their service schedule.
- Technician Liaison: Keep field technicians informed about job specifics, expected completion times, and any special instructions.
- Data Accuracy: Verify and maintain correct customer records—including name, phone number, address, and service history—within the careeraxis system.
- Administrative Support: Perform a variety of office tasks as directed by the Office Manager or other senior staff, ranging from data entry to generating reports.
- Cross‑Functional Interaction: Collaborate with sales, billing, and technical teams to resolve complex issues and improve overall service flow.
- Continuous Improvement: Provide feedback on process bottlenecks and suggest enhancements to the dispatch workflow.
Essential Qualifications – What You Must Bring
- High school diploma or GED equivalent.
- Minimum of three (3) years of proven experience in a customer‑service environment, preferably in a call‑center or remote setting.
- Demonstrated ability to handle high‑volume phone traffic while maintaining professionalism and empathy.
- Strong verbal and written communication skills, with an emphasis on clear, concise, and courteous language.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort learning new software platforms.
- Reliable high‑speed internet connection and a quiet, dedicated workspace for remote work.
- Willingness to work nights and weekends, aligning with the third‑shift schedule.
- Residency in Illinois with the ability to travel to McHenry, IL for mandatory training.
Preferred Qualifications – What Sets You Apart
- Previous experience in dispatching or coordinating service technicians.
- Background in plumbing, electrical, or HVAC services, providing a technical context for customer inquiries.
- Familiarity with the careeraxis dispatch platform (or similar SaaS scheduling tools).
- Experience working in a fully remote environment, demonstrating self‑discipline and time‑management skills.
- Customer‑service certifications such as HDI or CCSP.
- Multilingual abilities, especially Spanish, to serve a broader customer base.
Skills & Competencies – The DNA of Success at careeraxis
- Active Listening: Ability to hear not just what the customer says, but also what they need.
- Problem Solving: Quickly diagnose issues and propose actionable solutions.
- Attention to Detail: Meticulously verify all data entered into the careeraxis system.
- Time Management: Juggle multiple calls, dispatch tasks, and administrative duties without sacrificing quality.
- Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
- Team Collaboration: Work seamlessly with technicians, managers, and other support staff.
- Emotional Intelligence: Remain calm under pressure and handle difficult customers with empathy.
Career Growth & Learning Opportunities
careeraxis is committed to investing in its people. As a Third Shift Customer Solutions Representative, you will have access to a robust learning ecosystem that includes:
- On‑the‑Job Training: Structured onboarding with seasoned mentors, covering both soft‑skill customer interactions and technical dispatch processes.
- Continuous Education: Tuition reimbursement for relevant courses, certifications, and degree programs.
- Career Pathways: Opportunities to advance into senior dispatch roles, team lead positions, or specialized customer‑experience management tracks.
- Cross‑Department Exposure: Rotational projects with sales, operations, and product development to broaden your skill set.
- Performance Bonuses: Quarterly incentives tied to key performance indicators such as call resolution time, customer satisfaction scores, and dispatch accuracy.
Work Environment & Culture at careeraxis
Our remote workforce is built on trust, autonomy, and a shared commitment to excellence. While you’ll be working from home, you’ll never feel isolated. careeraxis fosters a collaborative culture through:
- Virtual Team Huddles: Daily briefings to align priorities and celebrate wins.
- Digital Community Spaces: Slack channels, virtual coffee breaks, and online forums for peer support.
- Diversity & Inclusion: A workplace that values varied perspectives and encourages every voice to be heard.
- Well‑Being Programs: Access to mental‑health resources, ergonomic home‑office stipends, and wellness challenges.
- Recognition Programs: Employee of the month awards, shout‑outs, and milestone celebrations.
Compensation, Perks & Benefits
careeraxis offers a comprehensive package designed to support your financial security, health, and personal growth.
- Competitive Salary: Starting at $20.00 per hour, with regular reviews and merit‑based raises.
- Health Coverage: Medical, dental, and vision plans with employer contributions.
- Life & Supplemental Insurance: Coverage provided through careeraxis options, ensuring peace of mind.
- Retirement Savings: 401(k) plan with company match to help you build a secure future.
- Paid Time Off: Generous PTO accrual, paid holidays, and sick leave.
- Employee Discounts: Reduced rates on careeraxis‑provided home‑service packages.
- Professional Development: Access to an on‑site (virtual) training facility, webinars, and industry conferences.
- Technology Stipend: Monthly allowance for internet, phone, or home‑office equipment.
How to Apply – Your Next Step Toward a Rewarding Career
If you are a reliable, detail‑oriented professional who enjoys helping people and coordinating service teams, we want to hear from you. Follow these steps to submit your application:
- Prepare an up‑to‑date resume highlighting relevant customer‑service and dispatch experience.
- Write a concise cover letter explaining why the third‑shift remote role at careeraxis aligns with your career goals.
- Click the “Apply Now” button below to upload your documents and complete the short questionnaire.
- Our recruiting team will review your submission and contact you within 48 hours to discuss next steps.
Apply Now – Join careeraxis Today!
Conclusion – Join a Team That Values Your Impact
At careeraxis, every call you answer, every appointment you schedule, and every technician you dispatch contributes directly to the comfort and safety of our customers’ homes. This is more than a job; it’s an opportunity to be part of a forward‑thinking organization that rewards dedication, encourages growth, and celebrates success. If you’re ready to bring your expertise to a vibrant, remote team and make a tangible difference night after night, apply today and start your journey with careeraxis.
Apply for this job