About the role
The Wind River Cloud Platform Support Engineer is a senior technical support role responsible for supporting and troubleshooting the Wind River Cloud Platform (WRCP) across complex cloud, virtualization, Linux, container, and enterprise infrastructure environments. The role requires 10–14 years of relevant experience, recent hands-on DO-178C project experience where applicable, and strong capability in customer escalations, root-cause log analysis, and system debugging.
Key Responsibilities
- Own the investigation and resolution of complex technical issues affecting the Wind River Cloud Platform (WRCP).
- Provide senior-level support for customer escalations, ensuring issues are assessed, prioritized, and driven toward resolution.
- Analyze system logs and technical evidence to identify root causes and develop clear corrective actions.
- Debug systems across cloud operations, Linux administration, virtualization technologies, and enterprise infrastructure environments.
- Support containerized environments using Docker and Kubernetes.
- Evaluate interactions between WRCP components, container environments, virtualization technologies, and underlying infrastructure.
- Apply a structured, architecture-aware approach to troubleshooting high-reliability and safety-critical software environments.
- Provide technical leadership during complex investigations by establishing troubleshooting direction, coordinating analysis, and communicating findings to relevant stakeholders.
- Translate recurring support issues into actionable technical insights that improve investigation consistency and platform reliability.
- Document technical findings, root causes, and resolution approaches for use in ongoing senior-level product support activities.
Required Qualifications
- 10–14 years of relevant professional experience in senior-level technical support, cloud infrastructure, platform operations, or related functions.
- Deep experience supporting and troubleshooting the Wind River Cloud Platform (WRCP).
- Strong command of cloud operations, virtualization technologies, Linux administration, and enterprise infrastructure.
- Solid experience with Docker and Kubernetes.
- Experience handling senior-level customer escalations, root-cause log analysis, and system debugging.
- Recent, hands-on DO-178C project experience where applicable.
- Background in safety-critical or high-reliability software architectures.
- Detailed and verifiable experience with WRCP, Linux, and container environments must be reflected on the resume.
- Eligibility to work under the stated requirement for US Citizens.
Skills
- Wind River Cloud Platform (WRCP)
- Cloud operations
- Virtualization technologies
- Linux administration
- Enterprise infrastructure
- Docker
- Kubernetes
- Customer escalation handling
- Root-cause log analysis
- System debugging
- DO-178C
- Safety-critical software architectures
- High-reliability software architectures
- Container environments
Education
Required
- Bachelor's
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