About the position
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship.
Responsibilities
• Oversee BrowserStack administration, test intake, dashboards, reporting support, execution tracking, and process consistency.
• Support administration of BrowserStack assets, suites, dashboards, and execution workflows for supported Customer Success Solutions teams (CTI, Messaging, OneCRM, Self-Help Portals).
• Execute approved manual test cases and approved business-facing regression suites.
• Support post-deploy production validation planning, coordination, and execution.
• Create and log initial defects with evidence sufficient for engineering triage and debugging follow-through.
• Maintain execution records, test assets, and operating documentation.
• Provide standardized status inputs and reporting support to Program Management.
• Coordinate selectively with Business Ops / Advisors where real-call, persona, language-specific, or market-specific validation is required.
Requirements
• 4-6+ years in QA / UAT operations, test management, or release validation support, including at least 2 years leading test administration or coordination across multiple teams.
• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or equivalent relevant experience.
• Strong understanding of test lifecycle management, defect workflows, release status reporting, traceability, and evidence capture.
• Strong hands-on BrowserStack experience required; strong proficiency in Jira and spreadsheet-based reporting; experience with dashboarding and status tracking tools preferred.
• Able to run intake, maintain suite hygiene, coordinate execution status, and provide clear reporting inputs to Program Management.
• Strong written and verbal English communication.
• Ability to document issues with clear reproduction steps, expected vs. actual behavior, environment context, and supporting evidence.
• Comfort operating in a hybrid manual-plus-automation model.
• Ability to work across Product, Engineering, Program Management, and Business Ops / Advisors.
• Demonstrated reliability in release windows, defect triage cycles, and time-sensitive execution.
Nice-to-haves
• ISTQB Foundation or equivalent preferred
• Agile / Scrum certification desirable
• Experience supporting global, multilingual, persona-based, or market-variant validation preferred.
Benefits
• Comprehensive health benefits, which may include medical, vision, and dental.
• Employment Assistance Programs
• Health and personal time off (HPT)
• Leave programs
• Competitive 401(K) plans
• Life insurance
• Supplemental medical coverage
• Critical care insurance
• Pet insurance
• FSA plans
• Retailer discounts