This is a Fully Remote Job
About Our Client:
NTT DATA is a global business and technology services organization with a significant presence, serving a majority of Fortune Global 100 companies. The company focuses on accelerating client success and contributing positively to society through responsible innovation, particularly in AI and digital infrastructure.
About the Opportunity:
The TERRITORY SERVICES MANAGER is responsible for managing the full renewal lifecycle of support services and subscription contracts to secure customer retention, protect revenue, and foster growth. This role works closely with clients, account teams, and technology OEMs to develop renewal strategies, handle negotiations, and ensure smooth contract administration, directly impacting customer satisfaction and business expansion.
Responsibilities:
Manage the renewal process end-to-end to maximize on-time renewals and revenue protection.
Analyze and validate renewable install base data, reconciling records and resolving discrepancies.
Collaborate with clients, account managers, OEMs, and internal teams to develop and execute renewal strategies.
Coordinate quote generation and review for accuracy, including specialized renewal quotes.
Serve as primary contact for clients regarding renewals and service administration.
Identify and pursue expansion opportunities related to renewals and additional service offerings.
Maintain accurate forecasting and reporting on renewal activities and risks.
Support post-sales functions such as invoice resolution, contract requests, service modifications, and review preparations.
Stay informed on OEM programs, service offers, and certification requirements.
Requirements:
Strong negotiation skills, including experience handling multi-year contracts at executive levels.
1-3 years of experience in technology OEM/vendor relationship management preferred.
Familiarity with Cisco policies, tools, and buying models.
Excellent attention to detail and client service orientation.
Effective time and task management with ability to handle multiple priorities.
Proficiency in Microsoft Office applications.
Ability to work independently or collaboratively with minimal supervision.
Excellent written and verbal communication skills.
Bachelor’s degree or equivalent experience.
Maintain required Cisco CSM and/or Renewals Manager certifications.
Advanced knowledge of services renewal costing, quoting, and order booking processes.
Pay Range and Compensation Package:
The starting pay range for this remote role is $57,000 to $105,000.
Compensation will vary based on location, experience, skills, and qualifications.
The position may be eligible for incentive compensation based on individual and company performance.
Benefits & Perks:
Medical, dental, and vision insurance with employer contributions.
Flexible spending or health savings accounts.
Life and AD&D insurance.
Short and long-term disability coverage.
Paid time off.
Employee assistance programs.
Participation in a 401(k) program with company match.
Additional voluntary or legally required benefits.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.