Territory Engagement Manager
American Public University/American Military University
This role is responsible for the development of an assigned regional territory.
The role may have assignments from the following sectors public safety,
corporate, state and local government, federal, and/or third-party partners. The
ideal candidate will be responsible for establishing new leads, contacts, and
accounts through multiple avenues. They will also be responsible for
strengthening relationships that allow for engagement opportunities that
includes the promotion of American Public University and American Military
University (APU/AMU) and its programs to accounts and prospective students
associated with those accounts. The selected candidate will establish and
maintain relationships with organizations across industries, and key influencers
to include executives, senior corporate leaders, mid-level managers and
counterparts within the University. This role will have event activity goals
within each month. The role requires attendance and representation at APU/AMU
events and ceremonies.
This is a remote role with travel expectations both regionally and nationally in
the greater Baltimore, MD/Washington, D.C. metropolitan areas, including
Northern Virginia and Maryland (DMV).
This role reports to the Director of Strategic Partnerships. External contacts
may include executive, senior and mid-level managers, centers of influence, and
key influencers at private corporations, government organizations, associations
across multiple industries, and current and prospective students. Internal
contacts may include fellow APU/AMU employees up to and including the executive
level and APU/AMU students.
Responsibilities:
Manages assigned accounts working to increase account penetration.
Develops and enhances relationships with key influencers and stakeholders
within assigned accounts.
Seeks out and establishes key outreach opportunities to promote the
University and its programs through collateral, events, communications,
content, placements, distinctions, etc.
Establishes quarterly goals and tactics to achieve those goals for key
accounts.
Creates and collaborates to create key items for events and outreach
opportunities.
Maintain the onboarding, launch and continual activation of their assigned
accounts.
Obtain and analyze metric and reporting data on partnership performance.
Develop and execute strategies to bring enhanced experiences and success to
partners to meet their employee development needs through account management
and establishing awareness for opportunities for their business development
counterpart.
Maintains confidentiality of all APUS information.
Updates job knowledge by participating in educational opportunities; reading
professional publications; maintaining professional networks; participating
in professional organizations.
Documents all account management using customer Sales Force.
Prepare briefings and present information to internal and external
stakeholders regarding trends, issues, and opportunities.
Works closely in a team with designated APUS business develop and marketing
professionals for responsible market sector.
Strong listening and presentation skills.
The ability to “think on their feet.”
Must have excellent verbal, written, communication and interpersonal skills
with a strong customer focus.
Must be proactive, self-motivated, and possess the ability to motivate
others.
Account Management and Sales Force system knowledge.
Ability to manage and grow existing accounts.
Ability to audit account health, identify service gaps, and act expeditiously
to remedy.
Ability to establish priorities among multiple tasks.
Ability to operate independently to accomplish the assigned mission.
Ability to translate general mission guidance into specific actions.
Ability to make logical decisions that support the intended objective,
considering the best interests of APUS.
Professionalism and a high degree of emotional intelligence with
forward-thinking problem solving and resolution management skills.
Ability to anticipate, embrace, and manage change as appropriate.
Ability to manage expenses to assigned budget.
Strong digital research skills, ability to find, absorb and analyze market
information and recognize patterns and trends quickly and accurately.
Performs other duties as assigned.
Requirements:
Bachelor’s Degree from an accredited institution required, master’s degree
preferred
Prior account management experience in an academic setting preferred.
Individuals with first responder sales or outreach experience are preferred
Four to six years’ experience with demonstrated success in account
management, business development, corporate outreach or lead generation;
preferably in the education industry.
Must be fluent in Microsoft Office applications and use standard electronic
resources.
Experience with Salesforce.com preferred.
About Us:
American Public University System (APUS) is an Online University based in
Charles Town, WV. Our University has over 100,000 students. Our emphasis is
educating our nation’s military and public services communities with quality and
affordable education. APUS provides partnership and commitment in helping
students realize the dream of a higher education and the opportunities that
brings.
It is the policy of American Public University System (APUS) to afford equal
opportunity to all qualified persons. We treat all qualified individuals
equally as to their recruitment, hiring, assignments, advancements,
compensation, and all other terms and conditions of employment. American Public
University System (APUS) does not discriminate on the basis of race, color,
religion, creed, sex, age, national origin, sexual orientation, or physical,
mental, or sensory disability, or any other characteristic protected by law.
Pay Transparency Statement
If you are a resident of a state with designated pay transparency requirements
and this role is available remotely, you may be eligible to receive additional
information about the compensation and benefits for this role, which we will
provide upon request. Please send an email to recruiting@apei.com
[recruiting@apei.com].