Temporary Team Lead
Remote
Engage
During a Typical Day, You’ll
· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
Eligibility Guidelines (iAspire)
· 6 months or more tenure in current position
· GCA level no more than 2 levels above current role
· Working remotely in the United States
· Performance of associates: no corrective actions, meets or exceeds full satisfaction on most recent check-in from all other employee
What You Bring to the Role
· Associate degree, technical school, or equivalent work experience
· Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others
· Utilize time management skills and manage priority tasks
· Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
· Customer-focused mindset
· Comfortable with computer systems
What You Can Expect
· An annual incentive program
· Health and wellness programs
· Paid time off (PTO)
· Tuition reimbursement and access to thousands of free online courses Visit https://mybenefits.ttec.com/?manual for more information.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Job Details
Job Level: Team Leader
Primary Location: US-TX-Austin
Requires six months' tenure in the current position, qualifying performance, an associate degree, technical school, or equivalent work experience, plus coaching, time management, customer focus, and computer skills.
Key Responsibilities
- coaching associates
- monitoring attendance
- processing payroll
Job Details
- Category: Business Operations
- Seniority: Mid Level
- Commitment: Temporary, Full Time
- Workplace: Remote — Austin, Texas, United States
- Languages: English
Benefits
- Tuition reimbursement
About TTEC
A global company delivering customer experience services and technology solutions. — Industry: Information Technology