About talentedge
talentedge is a leading retailer and technology‑driven service provider that prides itself on delivering “Happy to Help” experiences to millions of customers every day. With a nationwide network of contact centers, talentedge handles more than 10 million customer interactions annually across phone, chat, and email channels. Our mission is to create a supportive, high‑energy environment where associates can thrive, develop new skills, and advance their careers while making a tangible difference for shoppers, store teams, and fellow employees.
At talentedge, we invest heavily in our people. From comprehensive onboarding programs to continuous learning opportunities, we empower our associates to exceed expectations, build lasting relationships, and achieve personal and professional growth. If you are passionate about delivering best‑in‑class service and enjoy a fast‑paced, metrics‑driven setting, you’ll find a home at talentedge.
Position Overview
We are seeking motivated, career‑oriented individuals to join our Remote Bilingual Customer Service team on a temporary basis. This provisional assignment lasts up to 90 days, with the possibility of extension based on performance and business needs. The role is fully remote, allowing you to work from the comfort of your home while supporting customers, store associates, and internal teams across the United States.
As a Customer Care Resolution Coordinator, you will be the first point of contact for a high volume of inbound calls, chats, and emails. You will navigate multiple internal systems, troubleshoot issues, and provide clear, courteous solutions in both English and Spanish.
Key Responsibilities
- Answer a high volume of inbound customer inquiries via phone, live chat, and email, maintaining professionalism and empathy.
- Utilize talentedge’s suite of internal tools and databases to locate information, process transactions, and resolve issues efficiently.
- Communicate clearly and conversationally in both English and Spanish, ensuring customers feel heard and valued.
- Document all interactions accurately in the CRM system, adhering to data‑privacy and compliance standards.
- Identify patterns in customer concerns and proactively suggest process improvements to leadership.
- Meet or exceed established service level agreements (SLAs) and key performance indicators (KPIs) such as average handle time, first‑call resolution, and customer satisfaction scores.
- Collaborate with cross‑functional teams—including merchandising, logistics, and technical support—to resolve complex issues that span multiple departments.
- Participate in mandatory training sessions, ongoing coaching, and performance reviews to continuously enhance your skill set.
- Demonstrate punctuality, reliability, and a strong work ethic, contributing to a culture of integrity and accountability.
Essential Qualifications
- High school diploma or GED equivalent; additional education or certifications are a plus.
- Minimum typing speed of 25 words per minute (WPM) with a high degree of accuracy.
- Proficiency with Microsoft Office applications, especially Outlook and Word.
- Successful completion of talentedge’s mandatory training program.
- Demonstrated experience in a customer‑service role, preferably within a contact‑center or retail environment.
- Fluency in Spanish (required) and the ability to communicate effectively in English.
Preferred Qualifications
- At least six months of experience working in a high‑volume contact center or retail setting.
- Experience with computer processing or data‑entry software, showcasing comfort with multiple systems.
- Previous exposure to troubleshooting technical issues or handling complex product inquiries.
- Recognition or awards for outstanding customer service performance.
Core Skills & Competencies
- Communication: Ability to convey information clearly, listen actively, and adapt tone to suit diverse customer personalities.
- Problem‑Solving: Quick identification of root causes and implementation of effective solutions.
- Multitasking: Managing several communication channels simultaneously while maintaining accuracy.
- Technical Aptitude: Comfort navigating multiple software platforms and learning new tools rapidly.
- Time Management: Prioritizing tasks to meet SLAs and maintain high productivity.
- Team Collaboration: Working cooperatively with peers and supervisors to achieve shared goals.
- Integrity & Dependability: Consistently demonstrating honesty, punctuality, and a strong work ethic.
Career Growth & Learning Opportunities
talentedge is committed to nurturing talent from within. While this role is temporary, high‑performing associates often receive offers for permanent positions, advancement into supervisory or specialist roles, and opportunities to transition into other departments such as sales, operations, or training. You will have access to:
- Structured onboarding and mentorship programs designed to accelerate your learning curve.
- Regular coaching sessions and performance feedback to help you refine your skills.
- Online learning portals offering courses in communication, conflict resolution, and advanced technical tools.
- Potential pathways to full‑time roles, including senior customer‑service positions, team lead, and quality assurance analyst.
Work Environment & Culture at talentedge
Our remote workforce enjoys a flexible, supportive environment that values work‑life balance. talentedge provides:
- State‑of‑the‑art virtual collaboration tools that keep you connected with teammates and supervisors.
- A culture of recognition where achievements are celebrated through monthly awards, peer‑to‑peer shout‑outs, and performance bonuses.
- Inclusive policies that respect diversity, equity, and inclusion, ensuring every associate feels valued.
- Regular virtual social events, wellness challenges, and community outreach initiatives.
Compensation, Perks & Benefits
While specific salary details will be discussed during the interview process, talentedge offers a competitive hourly wage commensurate with experience and market standards. Additional benefits for this temporary assignment include:
- Fully remote work arrangement—no commute, flexible scheduling.
- Access to a stipend for home office setup (e.g., ergonomic chair, headset).
- Opportunities for overtime and premium shift differentials (evening, night, and weekend shifts).
- Employee assistance programs that provide counseling, financial advice, and health resources.
- Eligibility for performance‑based incentives and recognition awards.
Shift Details
- 8‑hour shifts with a variety of schedules: day, evening, morning, and weekend options.
- 24/7 coverage ensures you can select a shift that aligns with your personal commitments.
Location Requirements
This position is open to candidates residing in the following states: AL, AR, AZ, FL, GA, ID, KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, WY. Applicants outside these states will not be considered for this specific role, but we encourage you to explore other opportunities on the talentedge Career Portal.
Why Join talentedge?
At talentedge, you become part of a purpose‑driven organization that values every interaction as an opportunity to make a positive impact. Whether you are just starting your career or looking to sharpen your customer‑service expertise, this temporary assignment offers a platform to showcase your bilingual abilities, develop critical problem‑solving skills, and potentially secure a long‑term role within a globally recognized brand.
Ready to Make a Difference?
If you are a bilingual professional with a passion for helping others, a strong work ethic, and the desire to grow within a dynamic, remote environment, we want to hear from you. Apply today and embark on a rewarding journey with talentedge—where your talent is recognized, your voice is heard, and your career can flourish.
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