The nation's leading administrator of long term care insurance services is
looking for YOU. This is your opportunity to join a company with a culture that
promotes respect for people, integrity, learning and initiative.
WE ARE THE KIND OF EMPLOYER YOU DESERVE.
illumifin is a leading provider of business process outsourcing for the
insurance industry, managing over 1.3 million long-term care policies for the
nation's largest insurers. We also provide clients with unique risk management
insight built upon our proprietary long term care databases.
This position performs telephonic interviews for clients who have applied for
insurance. We are seeking a schedule of Mon-Fri, 10a-7p CST.
RESPONSIBILITIES
1. Conducts telephonic interviews for insurance company applicants in a quiet,
professional environment without interruptions and/or distractions.
2. Receives calls from CSR area to complete telephone interviews with Long Term
Care applicants.
3. Uses pre-determined follow-up questions needed for a thorough collection of
data.
4. Gives concise, accurate documentation on client's health history.
5. Accurately documents history and lifestyle information essential to the
Underwriting process using pre-determined, scripted follow-up questions.
6. When necessary, tactfully refocuses applicants who wander off the subject.
7. Completes all interviews in a timely manner, according to department
guidelines.
8. Maintains an 85% productivity level as measured by the Management Operating
System in place (MOS).
9. Maintains a minimum 96% quality standard on all telephonic interviews.
Qualifications
Minimum Qualifications
Education: high school diploma
Proficient in basic computer software with the ability to troubleshoot basic
computer issues, including Microsoft Office Suite.
Must type at least 40 words per minute.
Basic functional math skills.
Performs work accurately and efficiently under deadline pressures.
Heavy telephone contact with both customers and internal company staff.
Heavy keyboard and computer use.
Preferred Qualifications
Education: Associate's Degree or Bachelor's Degree in Business Administration.
Database experience preferred.
1-2 years of prior geriatric and/or mental health nursing and assessment
experience.
Work From Home (WFH) Employees must have high speed internet connectivity and
an analog or digital phone line.
The base pay for this position is starting at $16/hour depending on experience
and qualifications