Telephone Sales Representative

Job Details Job Location: Remote Work from Home - Savannah GA - Savannah, GA 31405 Position Type: Full Time Salary Range: $11.00 - $20.00 Hourly Travel Percentage: None Job Shift: AM Job Category: Outbound Telemarketing Position Title: TSR Location: Remote work from home Department: Fundraising Operations Reports To: Center Manager and Coach Position Overview: As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi). Core Values: - Excellence: We believe in quality results delivered by investing in our people. - Freedom: We encourage exploration, experimentation, agility, and responsiveness. - Respect: We believe in trust, empathy, and empowering our employees. - Teamwork: We embrace diversity, inclusion, and the power of collaboration. - Transparency: We value open communication and clear decision-making. - Accountability: We emphasize personal responsibility as the foundation of success. Compensation and Benefits: - Paid Training (weeks 1-3) at $11 per hour (or state minimum wage, whichever is higher) - The base wage is $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour - A retention bonus $250 is available after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH) - $500 is available after 7 weeks, based on active status in good standing and performance (full-time working at least 64 hours in the pay period) - Referral bonus program - Benefits for full-time employees include paid time off, Retirement with matching, Health with Health Savings Account, Dental, Vision, Life, and Disability insurance Duties and Responsibilities: - Make outbound fundraising calls to solicit pledges for client projects - Follow provided and client-approved messaging on every call - Utilize fundraising call structure, appropriate political reasons, and transition phrases as required - Use responsive listening to provide appropriate situational responses - Meet and maintain project goals and efficiency metrics - Occupancy ratio of 85% (Occupancy = Logged Hours / Payroll Hours) - 95% on-time (start of shift and back from breaks and lunch) - 95% shift adherence/absenteeism - Demonstrate exceptional customer service and react quickly to the person being called - Accept coaching and counseling with a positive attitude - Maintain a professional appearance and behavior - Stay focused on the current project and prepare for each call - Perform other duties as assigned Qualifications / Requirements: - Must be at least 18 years of age at the time of employment - Must work full-time day shift Monday - Friday - Additional shifts may be required during the peak busy season - Must work in the continental United States - Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi) - Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients - It is a vital requirement and policy to ensure we provide our client(s) with the most professional experience when speaking with their clients/members, as outlined in our contracts - Must pass a background check - Identity, Voice, and Appearance Integrity - To maintain transparency, security, and professionalism while conducting company business: - The use of identity masking or anonymization technology is strictly prohibited. This includes, but is not limited to: - Virtual Private Networks (VPNs) not expressly approved by the company - IP spoofing or location masking tools - Anonymizers, proxies, or similar services designed to conceal identity or location - Employees are also prohibited from using any tools that alter, disguise, or modify their voice or appearance while conducting company business, including: - Voice changers or voice modulation software - Accent changers or speech alteration tools - Filters, avatars, overlays, or visual effects that mask or alter facial features on camera - Any technology used to misrepresent an employee’s natural voice or physical appearance during Zoom sessions, phone calls, or other work related communications - All employees must present themselves authentically during training, video meetings, and phone calls - The use of prohibited masking or modification tools may result in immediate disciplinary action, up to and including termination Physical Qualifications: - Communication Skills: Clear and effective verbal communication; articulate messages, actively listen to donors, respond appropriately - Voice Clarity and Tone: Pleasant and engaging voice with good pronunciation and diction - Stamina: Ability to spend long hours on the phone, maintaining energy and enthusiasm - Sitting or Standing: Typically seated at a computer with a headset; standing workstations may be used with limited movement - Manual Dexterity: Basic computer skills; comfortable using a computer, typing quickly, and navigating software or databases - Hearing and Listening Abilities: Good hearing and active listening to understand donor responses - Vision Abilities: Ability to read and comprehend scripts on a monitor; strong reading comprehension - Multitasking: Manage multiple tasks simultaneously (data entry and calls) - Emotional Resilience: Maintain a positive attitude and handle potential setbacks Non-Essential Functions: - From time to time, the telephone fundraiser may be required to perform additional duties as assigned by the Center Manager Education and Experience: - A high school diploma and/or some college education is a plus - Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience Monitoring and Taping: - All calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes Additional Information: - FLS Connect is an equal opportunity employer and is committed to building a diverse workforce - FLS Connect participates in the Work Opportunity Tax Credit (WOTC) program, a federal tax credit that helps employers hire individuals from targeted groups who face barriers to employment - Completing the WOTC questions in the application helps identify potential eligibility for this program - Providing this additional information is completely voluntary and will not affect employment