Position Description & Requirements
WHO WE ARE AND WHAT WE DO:Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
POSITION SUMMARY:
- Define and evolve enterprise architecture for collaboration, contact center, telephony, messaging, conferencing, recording, workforce optimization, carrier services, and integrations.
- Architect and establish reference designs for Cisco Webex Contact Center, Webex Calling, Webex Control Hub, Calabrio, and related communications platforms.
- Design scalable, resilient, and secure solutions for IVR, ACD/routing, omnichannel engagement, SIP/PSTN connectivity, E911, recording, workforce management, analytics, and API integrations.
- Develop future-state technology roadmaps and drive modernization, platform consolidation, AI adoption, and technology lifecycle strategies.
- Establish and govern architecture standards, technical policies, security controls, compliance requirements, and lifecycle management practices across collaboration technologies.
- Partner with business and IT leaders to align communication platforms with customer/patient experience, operational goals, scalability, performance metrics, and strategic investments.
- Provide enterprise-wide technical leadership by guiding architecture reviews, mentoring engineering teams, leading vendor relationships, and evaluating emerging technologies and industry trends.
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:
- 10+ years of experience in enterprise telecommunications, unified communications, contact center, CCaaS, UCaaS, including 5+ years designing enterprise-scale architectures and leading large-scale technology transformation initiatives.
- Bachelor's degree in Information Technology, Computer Science, Telecommunications, Engineering, or a related field, preferred
- Advanced expertise with Cisco collaboration technologies, including Webex Contact Center, Webex Calling, CUCM, CUBE, and Webex Control Hub.
- Experience with workforce engagement and contact center platforms, including Calabrio and other leading CCaaS solutions such as Genesys Cloud CX or NICE CXone.
- Knowledge of AI-powered customer engagement technologies, including conversational AI, virtual agents, agent assist, speech/text analytics, automation, and knowledge integrations.
- Strong understanding of telecommunications, security, privacy, and compliance requirements, including HIPAA, PCI DSS, call recording, and regulatory considerations.
- Industry certifications such as CCNP/CCIE Collaboration, Cisco/Webex, Calabrio, TOGAF, ITIL, or comparable architecture preferred
WHY RADIOLOGY PARTNERS
- Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
- Compensation Reviews, Career Growth Opportunities
- Flexible Remote Schedules
- Generous PTO Plans and Paid Holidays
- Proudly Certified as a Great Place to Work for Five Consecutive Years
FOR MORE INFORMATION:
COMPENSATION:
The salary range for this position is $123,000.00 - $155,000.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify. Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.
10+ years in enterprise telecommunications/UC/contact center, 5+ years designing enterprise-scale architectures; Bachelor's degree preferred; expertise with Cisco collaboration technologies; knowledge of AI-powered engagement; understanding of HIPAA, PCI DSS, and compliance.
Key Responsibilities
- designing enterprise architecture
- developing technology roadmaps
- governing architecture standards
Skills & Tools
Cisco Webex Contact Center, Webex Calling, Webex Control Hub, Calabrio, CUCM, CUBE, Genesys Cloud CX, NICE CXone
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 123,000 – 155,000 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About Radiology Partners
A physician-led radiology practice serving hospitals and healthcare facilities across the U.S. — Industry: Healthcare