Managed Telecom Solutions RepresentativeDigital Direction provides Managed Telecom Solutions to CIO's, IT Directors, and IT departments. Our Managed Telecom Solution (MTS) includes ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services. Our team has a unique mix of people with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back office carrier experience. Our customers receive an advocacy based solution with guaranteed results averaging 35% reduction in total telecom spend, no sales "pitch" and substantially improved operational efficiency.
This position is responsible for representing Digital Direction as part of a Managed Telecom Team for our existing and new customer base. The candidate would interface with clients and vendors to facilitate client orders.
This role has a customer service function, supporting our clients as they make changes to their telecom environment. The position offers virtual office (remote).Principal Duties and Responsibilities:5+ years of high-level experience in a related field operations within a telecommunications companyExcellent customer service skills and interpersonal skillsAdvanced level skills in MS Office including Excel and CRMAbility to work under pressure and to multi-taskProactive, self-motivated, and determined attitudeCustomer focused with an eagerness to engage when issues are encounteredResponsible for the operational daily management of telecommunications including: Project coordination of customer moves, adds, change, and disconnect ordersVoice and data migrationsBackground in managing and ordering legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and CentrexBackground in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologiesAbility to review telecom order packages, submit to carrier, then manage project through installationImplement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other telecommunications companiesAbility to understand, analyze and explain Telco USOCs on CSRsBuild inventory records in our CRM utilizing CSRsPossess a high understanding of Telecom contractsReview of Daily Responsibilities: Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.
Experience: 3 years required