The Technology Trainer develops and manages product training and knowledge content for a complex clinical trial technology platform. This role goes beyond technical writing. It requires understanding how functionality fits into end-user workflows and the broader content ecosystem. The Technology Trainer works closely with product owners, Customer Engagement, and technical team members to ensure training and knowledge materials are accurate, well-structured, and developed to a high standard.
Role responsibilities
Identify and assess current and future training needs in parallel with each release of software.
Deploy a variety of training methods, including the development of technical user guides, training presentations, eLearning technologies, etc.
Create and maintain curriculum design, training manuals, classroom exercises, competency assessment and testing, and potentially online computer-based learning modules in support of the individual roles and job functions that use the platform.
Monitor and evaluate training program effectiveness, success, and return on investment periodically and report on them as deemed appropriate.
Maintain a keen understanding of training trends, developments, and best practices.
Deliver customized, effective training programs for customers.
Identify additional training and education needs of the company and its customers.
Create and maintain training project plan templates in correlation with the Customer Engagement team to facilitate customer training and to meet implementation deadlines.
Deliver classroom-style training and online training for end users within the company (training may be in a group setting or to individual users).
Conduct observations and surveys of the end-user community in their work environment to continually upgrade and improve course materials and delivery.
Build, maintain, and continuously improve the customer-facing product knowledge base, including user guides and knowledge articles. Determine where new functionality fits within the knowledge base structure, considering system areas, end-user roles, and workflows.
Interpret release documentation for new functionality and enhancements with minimal guidance, asking targeted questions of the appropriate stakeholders to confirm context and accuracy.
Support the consolidation of internal product knowledge into a centralized internal knowledge base.
Bachelor’s degree in a business, or health-related field from an accredited institution or a licensed healthcare professional.
3 to 10+ years’ related experience (health sciences, allied health, IT).
Prior training experience in a variety of settings, including small/large groups, classroom, and online.
Exceptional attention to detail with a commitment to precision and quality.
Possesses and exudes unique enthusiasm and energy; willing to learn and adapt quickly, maintaining a positive, results-oriented work environment.
Preferred knowledge of ICH/GCP and local regulatory authority drug research and development regulations required.
Preferred working knowledge of FDA Guidance Documents / EU Directives / ISO14155 regulations, drug/device development, and clinical monitoring procedures.
Knowledge of web-based communication tools for training delivery.
Demonstrated technical aptitude and the ability to learn new technology quickly.
Proficiency with general computer hardware and software.
A disciplined self-starter, an excellent team player, collaborative, and able to encourage effectiveness and efficiency.
Ability to multitask and work effectively in a fast-paced environment with changing priorities.
Strong English (C1 level), with verbal and written communication skills across all levels of the organization.
Excellent organizational and time-management skills; able to prioritize work to meet deadlines.
Accountable, dependable, and strong commitment.
Customer service-focused approach to work both internally and externally.
Ideally has experience working with agile technical development teams.
Veritas Automata is a technology consulting and software development company dedicated to delivering innovative solutions that drive business success. Combining expertise in automation, AI, cybersecurity, and advanced technology, we help organizations improve efficiency, strengthen resilience, and accelerate growth.
We work with clients across industries to solve complex business and technology challenges through practical, scalable solutions, and we place experienced operators alongside client teams to extend their capacity. Our culture values innovation, accountability, collaboration, and continuous learning, creating opportunities for talented professionals to make a meaningful impact.
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