To support the Department of Veterans Affairs' contact center technology training initiative, the full-time remote Technical Writer/Editor will develop, edit, and maintain training content, ensuring clarity and consistency across various learning pathways.
Key responsibilities
• Develop, write, edit, and maintain technical training content for contact center workforce learning pathways
• Collaborate with curriculum designers to translate learning objectives and SME input into effective written materials
• Transform complex technical information into clear instructions and create supporting materials such as job aids and instructor guides
Required qualifications
• Bachelor's degree in technical writing, communications, instructional design, or a related field, or equivalent professional experience
• 3+ years of experience in developing, writing, or editing technical or instructional content
• Demonstrated ability to translate complex technical concepts into clear, audience-appropriate written instructions
• Experience developing instructional materials for diverse audiences and role-based learning paths
• Working knowledge of accessibility-conscious document development and Section 508 principles