Job Description:
• Write, create, maintain, and update technical documentation, including user documentation, system manuals, white papers, design specifications, and online help
• Create KeyStone user documentation, how-to guides, instruction manuals, charts, graphs, and forms
• Arrange production and distribution of documented material
• Track documentation progress in JIRA
• Provide input for the documentation roadmap
• Review, edit, and update existing documentation
• Research KeyStone and consult documentation and subject matter experts to ensure accuracy
• Produce or integrate visuals into documentation
• Organize information for efficient compilation
• Develop and maintain knowledge of the KeyStone system and Confluence
• Test new software against published capabilities and documentation
• Recommend improvements to the KeyStone system
• Contribute to Confluence documentation initiatives and provide input on its architecture and design
• Assist users with basic Confluence functionality and troubleshooting
• Collaborate with Education to publish eLearning materials
• Respond accurately and promptly to documentation questions and requests
• Work with other departments to document internal instructions
• Complete special projects and other assigned duties
Requirements:
• Up to one year of similar or related experience
• A college degree in a non-technical discipline, or multi-craft skills acquired through extensive on-the-job training or apprenticeship programs, or in-depth industry and job-specific technical skills acquired through formal instruction and on-the-job training
• Excellent writing and composition skills
• Ability to plan, organize, and coordinate projects
• Effective oral and written communication skills
• Ability to understand and convey technical information
• Good analytical and research skills
• Attention to detail and ability to meet deadlines
• Ability to consistently apply styles and formats and follow template rules
• Solid problem-solving skills
• Ability to use a PC, Internet, and related software programs
• Proficiency with Confluence, Jira, and Microsoft Office
• Courtesy, tact, and diplomacy when working with internal and external contacts
Benefits:
• Competitive pay
• Outstanding benefits
• Generous 401(k) retirement plan
• Extensive paid time off policy
• Supportive, high-performing work environment
• Professional and personal development
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(K) match
• Discretionary profit share
• Discretionary annual bonus
• Wellness Programs: Yoga and Massages
• Bi-Weekly engagements (coffee tastings, trivia, etc.… )
• Community Involvement
• Professional Development
• Growth Days
• Vacation Days
• Floating Holidays
• Sick Days
• Parental leave
• Company Band
• Basketball
• Flag Football
• Volleyball