About The Company
Pinnacle Technical Resources is a leading staffing and consulting firm dedicated to connecting talented professionals with innovative organizations across various industries. With a strong commitment to excellence and client satisfaction, Pinnacle provides tailored workforce solutions that meet the dynamic needs of its clients. The company prides itself on fostering a collaborative environment that encourages growth, diversity, and continuous learning.
Through its extensive network and industry expertise, Pinnacle ensures that both clients and candidates achieve their strategic goals, making it a trusted partner in the technology and professional services sectors.
About The Role The UX Content Writer II at Pinnacle Technical Resources is a critical role focused on crafting clear, concise, and customer-centric microcopy for digital interfaces. This remote position involves developing content for web, mobile, SMS, transactional emails, and self-service channels to enhance user experience and facilitate seamless customer interactions. Although internally classified as a Technical Writer II, the primary focus is on UX writing—helping users understand processes, actions, and benefits within digital transactions and support pathways.
The role requires collaborating with cross-functional teams including UX designers, product managers, developers, and researchers to create and maintain content that aligns with established design systems and brand standards across multiple operating regions, including Pennsylvania, Kentucky, and Rhode Island.
Qualifications The ideal candidate will have a minimum of five years of professional writing experience, with a strong emphasis on UX writing, microcopy, or digital product content. Proven expertise in creating user-focused content for web and mobile interfaces, along with hands-on experience using Figma for content editing and updates, is essential. A solid understanding of responsive design principles, design systems, and brand guidelines is required.
Candidates should demonstrate excellent communication skills, a keen eye for grammar and clarity, and the ability to connect content choices with customer and business outcomes.
Experience working in regulated industries such as utilities, financial services, healthcare, or insurance is preferred, as is familiarity with transactional communication channels like SMS, email, or chatbots. Candidates with experience supporting multiple brands or regions and those capable of developing comprehensive content briefs and strategy documentation will be highly regarded.
Responsibilities
Create short-form UX copy that guides customers through digital journeys, transactions, and self-service experiences across various platforms.
Develop content for web and mobile applications, SMS, transactional emails, and customer support pathways to ensure clarity and ease of use.
Draft copy that clearly explains required steps, benefits, and next actions, enhancing user understanding and engagement.
Maintain and update UX microcopy directly within Figma, ensuring consistency across designs and responsiveness across devices.
Collaborate closely with UX designers, product managers, developers, and researchers to develop content aligned with user needs and business goals.
Ensure content adheres to established design systems, responsive standards, and brand guidelines across desktop, mobile, and adaptive experiences.
Support escalation processes from digital self-service to human assistance by creating supportive and intuitive content pathways.
Develop and maintain content variants for different operating regions, starting with Pennsylvania, then adapting for Kentucky and Rhode Island.
Prepare content briefs, rationales, and strategic recommendations to justify content decisions and optimize user experience.
Participate in the initial Pennsylvania launch scheduled for August 2027 and subsequent rollouts, providing ongoing content support and updates.
Benefits
Pinnacle Technical Resources offers competitive compensation packages, including hourly rates ranging from $60 to $65, based on experience and qualifications. Full-time consultants have access to comprehensive benefits such as medical, dental, and vision insurance, as well as retirement plans like 401(k). Additional perks include paid time off, sick leave, and compliance with state or local mandated benefits.
The company fosters a flexible remote work environment, enabling employees to maintain a healthy work-life balance. Opportunities for professional development and career growth are integral to Pinnacle’s culture, supporting employees in expanding their skills and advancing within the organization.
Equal Opportunity
Pinnacle Technical Resources is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We believe in providing equal employment opportunities and creating a welcoming environment where all employees can thrive and contribute to our collective success.